Round Table Pizza

I orderef online and got confirm to pick up at 12:25pm. I got to restaurant and they said they don't have an order under my name. I go home look at my phone and it shows order. Call restaurant back and he puts me on hold for 5 minutes. Then says, oh we see order, come pick up in 15 minutes. I say what about order of cheese bread or wings for my inconvenience. He actually laughs and says we can't do that. You've lost a loyal customer.

Young guy there, was so worried about his hair. We counted him running his hands through his hair a dozen times before food was served. Beer bar was ok, 2 of them ran out tried to charge me for foam. They need the beer colder, maybe add cold glasses to the bar. Pizza 20 to 30 bucks, seemed a little costly. It was good pizza.

My daughter and I stopped for lunch today. The place was not busy, just the two of us. We ordered a small pizza and drinks. While he taking our order, the young man behind the counter SNEEZED INTO HIS HANDS THREE TIMES. Then he got our cups. I walked back to him and asked him to please wash his hands. (I saw that his nose was runny!) He left from behind the counter to I assume wash his hands. He was not wearing a mask or gloves at any time. I was totally appalled. Daughter is a registered nurse and couldn't believe what she saw. In addition to that we had to look for a table that had been wiped. One long table still had the dirty dishes and glasses on it with a trash can against the table. All the items on our table - salt, pepper, cheese and pepper - containers were visibly greasy. Totally unacceptable.

We ordered pizza on a Friday night at 4:20pm. The estimated delivery was 5:15pm. We didn't get the pizza until 7pm. And when we got it, the order was wrong. Instead of a Hawaiian with no sauce it was some kind of chicken with sauce. The personal pizza wasn't even cut. I called and the customer rep just said there was nothing they can do. The driver just made some joke about being short staffed. That might explain being late, but it doesn't excuse bad customer service - call the customer and let them know it will be late. Apologize and try to make it right somehow. I worked in customer service for years and this is absolutely not how you do it. Bottom line: The pizza isn't good and this wasn't even the first bad experience that I've had with them. Needless to say I will not order from them again.

Birthday QR code disappears within 5 minutes of opening it. When trying to place a mobile order on the app with the Birthday reward the coupon kept stating “unable to redeem” until the 5 minutes was up. Called the Poway round table to fix the situation and they were less than helpful. Will stick to the La mesa location from now on.

If you enjoy waiting over an hour for an overpriced, mediocre pizza, this is your place! I also ordered their boneless "wings". They are similar to frozen chicken nuggets. When placing my order over the phone, I was told it would be ready in about 25-35 minutes. It wasn't ready when I showed up 40 minutes after ordering. It was ready about 70 minutes after my order. Multiple people were waiting excessive times with one person in front of me cancelling their order due to the wait. My last experience at this location (prior to Covid) was not bad but this experience was unacceptable. It's a shame that they have such a nicely remodeled location but after this experience, I won't be back for a very, very long time.