Frozen Raspas

Food is tasty, the only reason why I gave it only 2 stars is because my husband and I usually go there during our lunch hour and always ask for an extra patty and extra cheese in our burger and 4 out of 5 times they forget to put them in our burger, yet we do get the extra charge! It's so inconvenient and frustrating since we still have to drive all the way back to work and eat before our time is up so we basically don't have the time to go back for them to give us the extras we were charged for!

Worst customer service EVER! Ordered a chili dog no onions and they gave it to me with no chili mind you I was about to eat it and I called back they said they didn’t add it because they didn’t have one so I said why they didn’t tell me and they said oh well do you want to buy something else? That’s the reason why places shouldn’t hire people that have 0 customer service skills. The hot dog looks like they picked it up from the floor 🙄

I was the only one at the counter to order, and it took a really long time to be helped. I was finally attended, and I only ordered frozen treats, but those took forever to come. I then noticed customers that ordered after me, were getting orders before me. I then went to the counter and asked about my order. I was then told my order had been skipped. We then had to wait additional time for them to put our order together. A lot of customers arrived, but there was nowhere for them to sit, as the entire half of the restaurant was closed off. We ended up with a dirty table that we had to clean ourselves.

Went to drive thru... cashier charged me and was taking other orders on head set at same time. She tells me to drive ahead and wait in parking lot. And shuts wi down at me right away. I have No complain aboutthat... but then here comes another employee togive me my order. And literally seems to want to pick a fight because she could not find me. She says I didn't park where I was told. She made it seem like she was looking for me for hours. And literally I parked, and order came out right away. She was so rude about it.

I really liked the staff here..they messed up my order so when i went to complain they were more than happy to acomodate me with fast service for the inconvinience abd were not rude or trying to deny anything that was what made the experience tolerable the food was good and they even gave me extra drinks and a personal apology from the whole staff and continued to attend me with a smile and getting me right away when i would go up to the counter...