Friendly's

I never do this.. I got a Jim Dandy to go!! Got home to my house in Saugus and it was awful!! No marshmallow, no strawberries, no chocolate sauce no jimmies!!! I asked for extra whip cream and was lucky it had a drop on it!! Basically it was a huge cup of ice cream with bananas!! I kept eating it thinking it was all coming and then realized they left out all the sauces and Jimmie’s!! So disappointing and a waste of time and money! Tried calling for over a half hour no answer!! I’ve been in this industry for over 25 years and it’s one thing to make a small mistake but to leave out 4 main parts is just not right! Train your staff or get a new staff that cares.. either way this is just very wrong!

The service was horrible no one spoke when we went in the restaurant. When we spoke they said sit anywhere, after sitting this dusty looking blonde girl with stink breath and attitude said next time we come, wait to be seated. Huh!? Didn’t You just say sit anywhere??? Then she said, what ever and walked off. Know wonder the store was empty. Just all around trashy people with no good work ethics, manners or hygiene. Don’t waste your time…

It's been a while since we visited since so many of these restaurants have closed. My western Mass husband grew up with Friendly's, so it's always a trip into our past. He had a burger and I had the fishamajig, our usual. They were good, as usual. The restaurant was deserted when we arrived, so we weren't sure it was open. A few other people came in after us, so it didn't feel so weird. Thre service was a little slow, also normal.