Dunkin'

Yesterday...Wait to order was quick. Got an iced coffee which was ready upon drive up to window, though darker and not quite as flavored as expected. Ordered 2 bagels not toasted which is pretty simple and quick but took a couple minutes. That being said I am ok with all that...but my bagels were far from fresh! That I am NOT ok with!

I was going to this DD a few times a week but my order kept getting messed up (they would forget to put sugar or the flavor in). The lines are generally long, could easily sit in the drive through for 8+ minutes, started going in but no one focuses on the counter. It was like they would make 3 cars orders at a time while everyone waited. I go out of the way to another DD now. Attitude was generally great and friendly, if only they could get the lines and orders right. **update** I thought perhaps the slow service was Covid related but it wasn’t. I tried this DD again and the service is even slower. The wait times are ridiculous, I give up.

Normally faster than the others in the area, but I got to say after a couple months making this my regular stop, the trade off is poor customer service, and wrong orders. It’s about a 50/50 shot that they get your order right and if they don’t, and you call them on it you get a side of attitude with your incorrect order. Take your chances and hit the one down the road.

Our cashier, Megan was the sweetest thing. She respected us as we too our time and let our son pick his own donut. The people in the back set our coffee out on the table and one was wrong, so I politely asked the man behind the counter how we could fix it. The drink had our order number on it and everything so I assumed it was ours. And all the sudden the manager Elizabeth came and slammed our coffee on the table and told us that the other coffee was not ours and was so rude about it. We will be contacting their higher up boss to resolve this issue.