Dunkin'

ZERO CUSTOMER SERVICE IF YOU ARE A HUMAN OF COLOR. DON'T COME IN FOR YOUR ORDER GO THROUGH THE DRIVE THRU THEY ARE AMAZINGGG. I stood inside and watched the cashier treat the Caucasian customers wonderfully. This cashier greeted them with a "good morning, how can I help you" Whereas "minorities" who entered, the cashier just stood there waiting for them to order and used strong body language as though he was annoyed or uninterested. EVERYONE has their days when they aren't in the best mood, but that SHOULD NOT reflect on your customer service skills and work ethic. VERY DISAPPOINTED WILL NEVER COME HERE AGAIN. Signed, A Distinguished, Young Psych Graduate

I walked here only to find that it was drive through or curb side only, with an enormous drive trough line. After the hassle of downloading the app, and working past bad user interface design that hindered me from placing an order, an employee exited to tell us that they were understaffed and therefore closing (?!) After I complained about him leaving work without providing the donuts I had paid for, he went back in, returned with my donuts and left in a huff. The only reason I’m giving two stars instead of one was that another employee was very understanding, and she gave us two extra donuts and she gave us a choice of which donut to replace the one we ordered that was out of stock. Thank you for your kindness. I recognize that it was a holiday and nobody wants to work a holiday, but it’s your job, this is the type of business expected to be open on a holiday, and if you can’t do it you shouldn’t be working there. And that young man in the first paragraph needs to take some responsibility to do his JOB and treat his customers with respect.