Dunkin'

I don’t normally order sandwiches from here but I did today and this is what I got. I did not check when I left because I didn’t anticipate getting this POS. I am very disappointed- probably more so than I have been in a while. Please let your people know they should have pride in what they serve - this is just sad.

I don’t post reviews very often at all, but Dunkin’ corporate should be ashamed of this location in Norwalk, OH. When I got in line at this drive-thru, I was 3 cars from the speaker. At the Dunkin by my home, this would have meant 5 mins tops to get my order and drive away. Here it was easily 20 mins. Put my car in park a couple times. When I finally placed my order, the young lady repeated it to me and it was absolutely correct. When I got to the window, a young lady asked what I ordered (shouldn’t she know?), was very confused, looked inside several boxes, and then handed me a dozen. I pulled away but decided I should check, and it wasn’t even close to what I ordered. I parked and took it in, and they “corrected” it by handing me another dozen, but not what I ordered. This went on a few times, each time asking what I ordered and each time handing me something different. If I didn’t need my order, I would have asked for my money back and left. The donuts were finally right, but only half glazed. I had to go back the next day and get the same order, and it was still a slow drive-thru, they got my order right the first time, but still only half glazed. It’s like they lightly brush the tops. I’m adding a pic of the side and bottom of a sour cream donut. The glazed and glazed blueberry were the same. I’d give them 0 stars if I could. I can’t possibly in good conscience go back to this location, but I hope someone takes a hard look at it. Norwalk deserves better. Or another good option.

I’ve given them several chances but the service gets worse. Orders being messed up, long wait times, undercooked food. Their service is deplorable and the staff for the most part, is unfriendly. Today was the straw that broke the camels back. I waited in the drive thru line for nearly 30 minutes. Got half way through my order before she told me they had no English muffins and I had to repeat my order. Then, had to repeat it for a third time. I was speaking loud and clearly. The girl asks for the order but doesn’t put it in right away, asking for you to repeat. The sandwiches weren’t cooked like I asked, three times. I ordered four bakers choice donuts with vanilla frosting….this is what I got instead. Save yourself the time and trouble and drive to the one in Sandusky.

Never. I went through drive thru ordered poppy bagel with butter for my son. Drove away. Got sesame with loaded cream cheese. My son is deathly allergic to cheese. One bite would warrant an immediate Dr's visit or worse. Mgr Angie took her time getting over to me when she knew I had gone back with the order. Smirked and smiled her way NO CONCERN whatsoever after I explained what might have occurred. The teenage girls working sat in a huddle gossiping. The entire store is lucky my son didn't take a bite I don't think they even have a clear realization of that. It's called negligence. They should have a string reality check and get decent employees hired. Corporate has been called.

Service at the drive through has much to be desired. I can't understand, if I'm paying for a $3.00 coffee and I hand you a 5 dollar bill and tell you to keep the change, why do I have to wait for them to put it into the register when my coffee is sitting in front of you. Hand the coffee off, pull your tip between cars. Turn and burn is the name of the game.