Arby's

Walked into the dining room at 8:30pm and was told that the dining room was closed. Hours posted says they close at 10pm. With restrictions lifted, the dining room should still be open. The drive thru was ridiculously long and we were very hungry after a baseball game. We choose to take our business elsewhere. Hopefully the Monroe Arby's can redeem themselves another time.

Food was cold. Called and was told by one person that they would remake the order. She even remembered everything that I bought. she said they had a lot of new hires and would remake the order. Then another manager got on the phone and told me that the food was hot and that she would not remake the order. Was really rude. Will not be coming back.

On 6/11 at apx 8:30 pm we went to this Arby’s. The door to the dining room was locked. Cars wrapped around the building, waiting. As people got frustrated and drove to the KFC next door, we moved up to 2nd in line. I asked the lady in the car in front of me if anyone was working. She said they told her to wait. The lady inside heard the remark, said they only had 2 people working at the store. The car lady said if she’d been told that she’d have left. Angry words were exchanged between them and the women in the car was called a “bit—h” and invited to leave. She did. When we got to the speaker we were told the store was closed for everything but Door Dash business. That they only had 2 people working. Where was management? The franchise owner? Getting help from other Arby’s? You know Management 101 stuff… Arbys is a good restaurant with a great menu. But… if you’re not staffed and ready…success has killed more businesses than outright failure. We went to the other Arby’s on Indian Trail. Got what we wanted and served by friendly employee’s who value our business….

Just recently bought a couple of the Diablo challenge chicken sandwiches with the ghost pepper cheese ,and jalapeno relish ,& all sorts of wonderful spicy goodness . The sandwich claims to be slightly spicier than most of the disappointing spicy sandwiches out there, and it lived up to its promise. I was very happy to eat it , my mouth suffered in glorious warmth for about 15 minutes afterward . I would do it again and again.