Sonic Drive-in

Do not use the app to order your food!!! I went to check in and the app charged my bank card $72!!!! Seriously? I was getting food for my family and I and we are getting ready to go on vacation, and now I have to stop preparing for my trip to get on the phone to get my money back!!!! I so do not have time for this!!! The Sonic App obviously has a glitch. My food and service was great but now I have to wait 7 to 10 days to get my money back!!!! AVOID! AVOID! AVOID! Sonic will charge your card twice!!!

For years, you can’t get onion rings…the picture is of a breakfast, “toaster” I just got..should be renamed breakfast almost toasted!!! Been going to sonic for 30 years or more !! Service isn’t what it used to be.. quality is way down..can’t understand why fast food employees think they should get 15.00 per hour..done with sonic!!! Your best days are BEHiND YOU !!! Update February 15, 2022, I called the regional manager Ben over a week ago and left him a voicemail, never heard back… I called the corporate office in Oklahoma talked to a nice lady there, she said she was going to escalate the situation, and said I would get a call back, never heard back. No wonder sonic is failing.

I have never given such a bad review somewhere but unfortunately with the repeated offenses of this particular sonic location I just want to warn people who are thinking about coming. They get a second star because the staff (usually just like one person) is very nice. Whoever is running this one is just struggling a bit right now. Even if you order online they will either precheck you in, or make you go through the drive thru to get it. They have messed up on my order almost every time (I usually just go for a soda). Once again the staff has always been so nice and accomodating but if you are in the area and looking for a bite, consider any of the other options on the airport Blvd service roads.

Before today I would have never given a good review. I work across the street and I am a frequent customer out of convenience. I assume they got a new staff because there is a “Now Hiring” sign out front. Whatever they did, it worked!! My order was taken this morning and promptly served. The window attendant paid close attention to detail and got my entire order correct! This never happens! My order was brought out within minutes. This also never happens. I hope they continue with excellent customer service like this morning!

Do NOT use this Sonic unless you enjoy sitting in the drive through line for long periods of time while no one waits on you. Or if you are lucky enough to actually get waited on and can actually order you are told at the window (after you’ve waited at least 30 minutes in line) that they don’t have your items and/or the ice cream shake machine is broken. This place needs to be shut down!

I wish I could give less than 1 star. They had us wait for almost an hour at the montlimar location in mobile al at stall 7 for our mobile order. We waited for so long before calling or pressing the red order button on the stall because they were busy and we didn’t mind waiting. After about 40 minutes I had noticed that other people that were next to us in other stalls had gotten their order and left and we were still waiting. So My wife finally pressed the red button and got no answer and then I called the location on my phone via Apple Maps. They answered on the first ring. I told them I was a pickup order and gave them my name. They advised me to pull through the drive through and didn’t apologize to anything. They gave me our order and we went home. Once we were home we began eating and noticed that our food was not only cold but that our grilled cheeses were grilled cheeses with burger buns! Burger buns! My grilled cheese had a piece of onion in it as well. I had ordered additional jalapeños in it so I was expecting something else to be in my sandwich but not onion. Not only that but the sonic blast that I ordered only had the Reese’s bits on the top and the rest of it was ice cream. Worst $30 I’ve ever spent. Big waste of time and money

Imagine you are driving home from a day of work. You think to yourself, man, I'd love a drink. You open your Sonic app because you know that you can get half price drinks anytime. You order the vanilla Dr. Pepper. You show up, check into the stall via the app and you wait, and wait, and wait. 10, 15, 20 minutes go by and your order has now cleared off the screen. You press the red button, they say the order will be right out and it is, almost immediately. You get the drink and there it's covered in condensation because it's been sitting out so long. You drive off, frustrated, because it took 20+ minutes to get a drink. While driving home you open the straw, take a big sip and bam, it's straight vanilla. Undrinkable. But do you go back? No, because you don't have another 30 minutes of your life to waste waiting for a drink. 2 weeks later you say, hey, I want a drink, and you try it all again. Guess what. Same exact scenario happens except this time I got a watered down root beer. Not sure what happened to this location since the pandemic but I will revert back to driving to the Cottage Hill location. Never had an order incorrect there and never had to wait 20 minutes for a drink, even when most stalls are full. I guess it's my fault for continually giving this location chances. It started with slow service and now the orders aren't correct. Filled out the survey both times via email but I guess that doesn't incentivize the location to do better. That staff is always nice and friendly. It could just be old tech that doesn't handle the orders correctly. Not sure. Either way, it's a bad experience.

We sat there for about 20 minutes before we overheard a worker tell another customer that the speakers weren't working , so I put in an online order and we waited and waited. Then I heard the speaker next to us working so I pushed the button and told them I had an online order , they said "okay it'll be right out" well another 25 minutes later our food arrived and I'd have to say that I have had better food from there before. Point being even with an online order it took us about 45 -50 mins to order and get our food.