Ihop

Pretty standard IHOP experience. The food is fine and cooked the same at each location, just about. Service experience this time was pretty atrocious. Granted we had a larger party (12), but we waited 45 minutes for our food. Then, when our food finally arrived, we were missing a dish. That dish took another 15 minutes. It tasted fine, but clearly was a rush job (cheese wasn’t melted, ingredients were just thrown on). They were gracious enough to remove that dish from our bill, and were accommodating in other areas (adding chocolate chips, bringing us more syrup for the chocolate milk). Not in a hurry to go through that again. We were there around 10:00am, so not the rush hours. Smaller parties observably had a better experience and faster service.

I was seated at my table and sat there 5 minutes before being asked if I wanted something to drink, another 5 minutes before I had my coffee and order taken. 30 minutes later I received my food. Before leaving another table next to me just had some people seated and they were told the wait time for getting their food would be 30 minutes. I was never told that. At a good restaurant while being seated you get asked if you would like something to drink to begin with, this was not one of them. At a great restaurant the head manager would roam around seeing if the customers were doing good, and refill drinks or even help clear tables, this was not one of them.

We walked in and were seated right away. After placing our order, we waited just over 30 minutes for our COLD food to be served. Asked for the manager and we were given the option of waiting for a new order to be prepared or having our food reheated. We didn't have time to wait so we had to go with reheated. They even messed that up. We won't be going back to this IHOP.

Karen, our server, was excellent from the start after the kind and cute hostess seated us. Food was very delicious. The Big Steak Omlet was Top of the Line, A List. Not taking nothing away from The Patty Melt. If you love a great Patty Melt made right, here it is. Oh, Good Luck trying to finish the Omlet. It is Gigantic! Worth every penny. We have lunch and dinner.