Panera Bread

First off they forget my muffin that I paid for when I go to pick up my order, not a big deal, but then I see my sandwich was made wrong, then I taste my wrap and the lettuce is beyond disgusting. It’s clearly expired. This is the lettuce on the breakfast wraps. Absolutely disgusting and so disappointed that someone would serve this to a costumer.

My experience with this Panera and so many others that I've tried recently is that they are understaffed. The tables are sticky. The floors aren't clean. The beverage dispenser isn't working and the "Charged" drinks need to be refilled. The bathrooms weren't clean and needed toilet paper/paper towels. The food has been mediocre. Yesterday at Panera, the employees preparing food looked like they disliked their jobs. It really left me wondering whether I want to return to Panera, given how consistent my bad experiences have been with this chain. If they cannot staff properly, they should probably be reducing their hours. Only offer service if you can provide good service and keep your restaurant clean. This one yesterday was disgusting. Here's a photo of a cookie underneath our table. At a nearby table, the customer was spraying the table and wiping it off because it was dirty.

I went in to wait for my rapid pickup order - there was a delay. I sat at a table in view of the window after moving a broom left in the dining area. That's when I noticed my arm was stuck to the table...and the crumbs. As I looked around the dining room it was obvious that nothing was clean. This was at 715am on a Sunday. It was not busy. When my order was done an employee yelled to me from across the room asking if I was waiting for an order. I walked up to get it and noticed the box of pastries was put in the bag sideways. Then I noticed they had put a wrong item in the box. This is one of the few places that doesn't serve fried food in Mankato and I can get an actual salad. But the management is so awful I would rather drive to Minneapolis. It was bad before the pandemic, but now it is much worse!

It used to be SO good but the last 4 times I've been there/or ordered delivery from has been negative experiences. Especially lately because I am part of the Ultimate Sip Club and they have been completely out of everything but some fountain drinks the last few times. Ridiculous to pay $10 a month and never able to get drinks from there. And the last two times I tried to go they closed 2 hours early and had signs on the door but nothing online saying it.

I love Panera.But the wait times at this particular location is out of hand. I would love to come here on my lunch but every single time without fail I spend 30-35mins of my 45min break waiting for my food even with no line in the drive through, for a salad and lemonade. Not a very complex order. Even if you pre order it will spend for ever pending. Only go here if you have time to burn and have nothing else going on.

Very inconsistent. In busy times, I have used order pick up for dinner, with wildly varying results. Sometimes, my salad is made perfectly. Other times, I have received what should have been the same salad, but is missing the chicken (which it should come with), very little dressing, and none of the extras that I paid extra for. Just a $15 bowl of Romaine lettuce. I'll drive across town to Noodles for my salad. It's worth it to have a consistent meal.