Dunkin'
1069 E 9th St, 60441 - Lockport
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I go here frequently and always have a good experience. The staff is friendly, if not a little rushed, but that's understandable as they always have a ton of people coming through. Their dining room is closed, so when we had a wrong item included in our order today, I had to walk up to the drive thru window to correct it. They made it right though and threw in some hash browns to make up for it.
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I asked for two strawberry dragonfruit refreshers with extra syrup kindly and whichever lady works in the morning was rudely replying, there’s no such thing as a syrup in a rude way. I just wanted my refresher to be sweeter and when I got my drinks they were bitter with no sugar. I also got two avocado toasts and they gave me the smallest sized they had with barely any avocado on it.
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By far the best Dunkin I have ever been to. They are so fast and everything is always amazing! Everyone is very friendly as well!
Google
Absolutely awful service. I waited over 10 minutes with three cars in line ahead of me, with no orders being taken. When I finally was able to give my order, it took another ten minutes to reach the window. After five minutes of watching two staff members stand around and laughing, no one even taking my payment, I left. This location routinely has the worst service possible.
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I very seldom give five stars but, this Dunkin Donuts truly deserves it. I go to this location almost every morning before work and from the person that takes my order in the drive thru to the person that gives me my purchase the customer service is OUTSTANDING!!! If you want to start your day out with a smile on your face and have the BEST customer service ever, you owe to yourself to visit this location!!! I promise you, you will thank me later.
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Lamina is the best! She always gets the drinks right and has a great attitude. Every Dunkin' should have an employee like her.
Google
Didnt hang any signs or lock their doors but refused to take our order inside and directed us to the drive through. They were very rude when explaining this and said it wasn't their problem when we asked questions. Very poor customer service.
Google
First of all, wen they say Good Morning,
You can hear it in their voices, they sound, happy to serve you, I go through drive up window, order at least 4 samwitch'es, coffee, and this place is the fastest service drive up window, never have they messed up my order, you can see at the window, the workers have a fun atmosphere, As a drivethrew person, on my way to work, I LOVE going through
LOCKPORTS DD!!! THEIR THE BEST;
GREAT TEAM PLAYERS !!!!4☆ - A+++✌
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