B & V Pizza

I ordered a delivery from this store,and first they took my order before even knowing if they had what I wanted. Of course they didn't have what I wanted so they called to ask if they could substitute. I said that was fine. After waiting 2 hours I called, and noone answered. Took me 5 days to get my money refunded. Don't offer delivery if you can't deliver. Lost my business, and ally friends I told about my experience. Smh After reading your response I can only ask, why not answer the phone for or the third party delivery service? I understand the loss of communication, but no reason to not deliver if you offer to. Maybe you shouldn't use minibar service, if you can't answer phone for them, or me, when we call to see if my order was filled. I'm still not understanding what happened that day. I was in complete contact of the minibar service, we just couldn't reach you, but after you already stated you didn't update your available products, and I changed to fit what you did have, but still couldn't fulfill your end of the bargain. Never again will I try your delivery service, and I will tell others to be careful using your 3rd party service, even though the 3rd party service was nothing but helpful. It was Falcon liquors we both couldn't reach on a Sunday at 3 o'clock. Thanks for the reply though.