Captain D's

The team/crew that works there is always nice but they are always out of something. Why let me order a fish and fry but you don't have fries and don't tell me until after sitting in that long line when I'm getting ready to pay? Also the price is too high for those little fish sticks they are passing out. I swear they are literally cutting a piece of fish into 3/4 pieces because it's always small like that. I once ordered a fish sandwich and they took 2 pieces of the regular size fish that they sell as one, and put it on a bun. It was far from the filet that was advertised.

My fish was awful. I ordered a two piece fish and fries and the flavor and texture were not what I knew Captain D's to be. I called to speak with the manager and she said that they had to use a different fish due to supply issues and that would be for the foreseeable future. I know this type of situation is happening with other businesses as well, but they should have at least let the customers know of the change. I ended up throwing away the fish it was so bad. This is the second time I experienced this at Captain D's.

I have been setting in line at the drive thru for about 25 minutes to place an order!!!! Are you guys cooking to order? Is only 2 people working? I love the food and don’t want to drive to Wesley Chapel. This is just plan ridiculous. What happened to drive through speedy service? I know you might not truly care because you may be under staff but come on now. Oh my God I just placed my order and it seems like she has an attitude….

Crazy drive thru, only 1 car in front of mine but took forever and I saw why..the gal taking the drive thru orders is having complete side conversations and ignoring people trying to order, i has to keep asking if she heard what I had said then she would just go off again talking to an employee. Super unprofessional!! When I finally got to food window, I was referred to as “Mama” , lol, she was nice but it was just odd?? They just seemed really disorganized, especially the drive thru girl on hot mic. I hope the food is good after all this rigmarole!