Jimmy Johns

Went by last night with my wife. 1 car in front of us. Placed our drive-thru order, and went up to the window to wait. After 5-10 minutes of absolutely no acknowledgment (window employee appeared to be completely spaced out) we left without our food. Called the store manager to talk to her about our concerns. She told us I was wrong and that they were slammed yesterday. I don't think 2 cars in the drive through is considered slammed. She was rude and argumentative with me. Zero customer service skills from anyone who works at this location.

Got a ceasars wrap for lunch. So gooood. Service wwas fast . This was my first visit ever to Jimmy John's. The people weren't the friendliest and they don't greet you . I was the only one in side . The drive thru had a car in it. But the food was good. I tried to pay for my order with a 50 but they said they dont take anything over a 20 so I had to use my debit card. I asked for extra mayo and they looked at me like I had a third eye. He said we don't have mayo but I can give you a little packet 😜. Umm, ok. But as I said the wrap was good so I would get it again.

I went to get food in the drive through at 9:35pm and online says the store closes at 10pm. I've worked plenty of fast food and Customer service over the years, but having a store close that early as all employees are inside. Not okay for me. Sucks that is the only JJ close to me, won't get my business like that and from reading others comments about this location I don't think this is a rare occurrence. Just sad.

I was about 5 min down the street & decided to order online for pickup; figuring it’d be quicker to receive my food. I went inside.. no “Hello, welcome,” “Are you here for a pick up order?” or “Hi, how can I help you?” Also, ended up waiting an extra 5-10 min, just for a female employee w/ pink dyed hair to FINALLY ask if im “waiting for something.” it’s been set aside the ENTIRE time i’ve been waiting. Not to mention she and the other two employees working the line were just staring at me. Maybe, it’s my RBF and I can take fault of that.. Overall, I completely understand places can be understaffed where it can be overwhelming with work flow. But I know what’s most important and what’s lacking at this store, is welcoming communication w/ customers. Next time you’re desperate for Jimmy John’s, I’d recommend just driving an extra 25 min to Platte City.