Baskin-robbins

Ordered Unicorn Birthday cake for my Goddaughter online; went to pick-up the order on 2/19/2021 and provided my last name; young lady came back and asked if I placed the order at this location; another woman comes from the back and has the cake and tells me they go by the FIRST name; well how am I to know that; and I provided my CA DL with BOTH names on it; asked for RED writing and it was LAVENDER; had to come back for candles and was told I had to leave by the first lady I dealt with because I forgot my mask; I came back to get the candles I paid for but did not receive; had phoned to have it put back on the card and was told I needed to be present to reverse charges; no apology for not providing the candles but actually somewhat of an attitude; the first lady was RUDE to say the least; but it was my Goddaughter's B-Day and I was not letting her attitude spoil the day; the other lady simply asked if I was picking up the candles and handed them to me; (I had a napkin over my face) while the other woman just looked at me and wanted to enforce the policy of no mask no service; I get that but DAMN!...had you given me what I paid for to begin with I wouldn't have to come BACK in the first place!....never had problems here before and I've been more than a few times; but when you get new staff......young lady, curb that attitude cause trust me my tongue is sharper than any knife you have there and you just lucked out on Friday 2/19/2021...I may not be as nice next time....

Place was busy. The young gentleman with the awesome hair that helped us was very kind and personable. The store was on the dirty side however. Tables were not clean and trash was overflowing. I know it was busy but one of them could have checked the dining area. Overall, it was good. Thanks for everything.

Worst customer service purchased a hand packed quart got home wasn’t packed properly. Called to make a complaint was told that it goes by weight. I informed them it wasn’t weighed. They wanted me to bring the ice back there to check it. I asked if I could just get some sort of credit instead. They refused, who drives 15 miles for you to check some ice cream. I will never purchase from there again I don’t like the way the employees have their hands all over the cone while they are fixing them then ring you up on the register.