Arby's

My son wanted to try the boneless wings, so we decided to roll through the drive through as it did not look busy at all. Boy were we wrong. Arby's for the love of God and all things holy, stop using a "recorded" greeting. It is very strange when you hear a guy say "Welcome to Arby's, would you like to try our boneless wing combo?" and then a young girl pipes in, "just a minute". We waited at the drive through for a few minutes while Emory got it together. We placed our order and say in line for over 30 minutes until we got to the window. The downside of this place is once you are in line, you are stuck. You can not just leave the line. My car has an "auto stop" function and we watched the timer count up to over 25 minutes of waiting. My son mentioned that many Emory was working by herself which is why it was taking so long. I understand that good help is hard to find, not to mention everyone is short staffed. There is no need to be curt and rude while working the drive through window like I am inconveniencing you. I thought maybe it was just me that was being a little hard core reviewing this place. If you check some of the other reviews of this location, it is the same theme, bad service, long waits, etc. If this is the level of service you are going to get from Arby's, it is not going to be around as long as the previous restaurant it was.

I like to stop at this location when I get out of class in the evenings. This also happens to be when they are slammed in the drive-through. They are still quick and friendly. I have only had one time that I ordered a half pound roast beef sandwhich to find out they gave me basically less meat than the normal roast beef lols I went back through the line and they fixed the problem. (Luckily, it was on a visit when there wasn't a long line.)

Kyle Arby's was open but no one working. Sat in the drive thru line for over 10 minutes. At least 5 at the order sign then at least another 5 at the window. Then traveled 10 minutes to the Buda location only for it to be permanently closed. No signs on the building anymore but not indicated at all on Google maps. 4 months pregnant and hangry. Thanks Arby's.

Store was open but nobody was there. Sat in the middle of a line forever, while growing closer to running late for an appt., before people started giving up and leaving. Saw an employee walk out and leave in her car in the middle of the wait. Didn't try the door but it was 3pm, hours showed open, lights on, stuff all over, no staff. Insanely ridiculous situation for a business and lots of lost customers just from the time I was there.