Dunkin'

This is by far the worst Dunkin I’ve ever been to. The staff is rude and blatantly disregards your order. They don’t add in sweetener/swirls/milk like you request. I’ve also gotten coffee here that tastes like absolute dirt water. I’ve gotten in the habit of tasting my coffee before I walk out with it to make sure it’s made correctly, otherwise I’ll ask them to remake it, which I’ve had to do several times. Today, I put in a mobile order, arrived 10 Mins later to see that my coffee was still not ready, so I asked about it. The rude woman behind the counter told me to check the labels on the mobile orders sitting to the side and I said I don’t have to check the labels because these are all iced coffees and I ordered hot, mine just isn’t here. I showed my receipt with my mobile order # and her and another staff member kept saying they never received my order, my receipt was analyzed for 5 mins (almost as if they didn’t believe I put in an actual order and paid) before they reluctantly made me my coffee, almost as if they we’re doing me a favor. No apologies, just bad attitude. I have always came back due to the fact that this Dunkin is in a convenient location right on Washington street, but my experience today was the last straw. Stick to the one on newark if you can, or make sure you taste your coffee before you leave to make sure it’s made correctly because they don’t care here.

EDIT: Woman working on friday night is COMPLETELY unproffessional and disgusting and lazy. I got sick after the coffee she gave me and it was def not fresh coffee.. i also came in at 755 pm to let her know the coffee got me sick and it was closed more then an hour from actual closing time. she RUINED this dunkin donuts rep. i saw at least 5 people walk off dissapointed because it was closed early WOW ! The guy at night time is GREAT. great customer service. Always friendly, and always serves fresh hot coffee . he communicates timing very well and is very consistant on his work ethic. the coffee is always SPOT ON yet he waits to see if its good enough anyways. 5 out of 5 because of the great consistant service

Unfortunately this Dunkin needs to see either a major improvement, or needs to be replaced. Staff is completely disorganized. They appear as if they don't care about the customers, nor have any idea how to get the line moving. Very slow paced, coffee was mediocre, sourdough breakfast sandwich was the only thing that came out well. My girlfriend's mocha iced coffee looked like it was watered down. There are better Dunkin's around the area, stay away from this one.

Wow! They need to work on there customer service. I have come here a few times and it's hit and miss. This last time I have to say a bit annoyed with them. I placed the order with my app. When I went inside to pick it up I saw my ice coffee on the top shelf of the 3 shelf rack for on the go orders, my Hot Coffee wasn't next to it. So I pointed out to the women that I have 2 coffees as part of my order. She looked at me and started looking through other orders on the other 2 shelfs, she found my other coffee with someone else's order, and pointed out my name on the coffee and said "see it's here" like it was my fault for not looking for it. The label wasn't even facing out to see it. She touched all the orders with out gloves, I wasn't going to touch other people's orders. I thought she should have apologized about not putting my order together, instead she acted like I made a mistake. This made me frustrated. They need better training here. Also I suggest to face all on the go orders wording out facing customers so they can see with out touching other people's orders. Especially with people already taking there chances to get germs by going to a DD. Just remember "The customer is always right." Next time just apologize. Hope your manager takes the time to read this.

Never this Dunkin again! Got a XL hot original brew coffee and it tasted like dirt water with no coffee brew at all. I’m not sure what goes on here but staff need to be trained better. This isn’t the case at the Dunkin on 7th and Washington. Also, don’t mop the floors with sanitiser when you have a store full of customers - that makes everything extra off putting. Never again.