Panera Bread

I ordered a mac and cheese from a kiosk a little before 11AM, unsure if it was too early for them to be serving it, but since it went through on the machine I thought, okay, they must be offering it now then. My friend and I were planning on a quick stop, so once it got closer to 10 minutes of us waiting, I asked someone working on the food if it was too early for the mac and cheese. She said something along the lines of, 'Oh yeah, it is, but I can get it started now,' after she had already had the order for some time. Why hadn't she told me that once she received the order, that it was too early, or dropped the mac and cheese anyways, if she was offering now to do it? I told her, no, thank you, I appreciate it, but we are on a time crunch, so I'll just see if they can do a quick refund at the front. I was told at the front that, they'd have to find a manager to do the refund (expected), there seemed to be no managers around, the kiosk refunds are complicated... offered to write me a free mac and cheese coupon on receipt paper to redeem for another time... just weird, honestly. I felt so uncomfortable, and like I was asking a crazy request to get my money back. My friend and I were in a rush, otherwise I would have tried harder to see a manager or ask them to make the mac and cheese anyways... though at that point I had lost any desire for it. I feel for the girl because she had to be in high school or close to that age, and I worked at this same location as a high schooler ten years ago! It's sad to see that not much has changed, super disorganized, workers are totally burnt out and unsupported... and for what? Getting minimum wage for serving over priced cafeteria food. Don't get me wrong, I'm not above the food, obviously, but come on... It's sad to see people that are actually doing the work, being paid the least, be this stressed out because of management and corporate dysfunction... and the customer footing the bill as well! It's crazy. Anyways, I'm typing into the void, I'm doubtful this will help my situation at all, but after multiple phone calls with no answer, I figured this is at least an outlet to document this strange occurrence. Noted for next time that, more often than not, it's not worth it to stop at this Panera, or frankly any. Hopefully this place shuts down at some point and something actually good can take its place.

Not the first, third or tenth time this store has disappointed me with either a really late delivery of cold food, missing items or incorrect items. I have complained to management in the past, was told I would receive a credit back to my credit card - which has never happened. Of course, when I call back to look for the refund, the new manager who is now working has no idea what I'm talking about. This time I ordered the food at 12:30PM on a Wednesday. I started calling looking for the order at 2:00. I just kept getting a recording that would then ring and ring with no answer. I gave up at 2:10. Lo and behold Door Dash roles up at 2:20PM, almost 2 hours after I placed the order. We open the one delivered bag and found cold sandwiches and well over half the order missing. My bag clearly is marked "Bag 1" implying there was more than one (see picture). But only one was delivered. And I cannot even get through to a person to ask for a refund. This time Panera owes me $39.43 plus tax for missing food. If this is a monitored site, maybe I have a chance of actually hearing back from someone who will be helpful. LAST TIME EVER I give this company my business or another chance. I had 3 hungry kids who got only half their food. "Hangry" kids and a "hangry" mom were not a good combo! If I could give zeros for my ratings I would do so. My son loves their $11 grilled cheese - guess I will have to find a designer sandwich from another restaurant.

Food was good. Broccoli cheddar soup wasn't hot, more on the not so warm side unfortunately. This locations salad was more filled then some other locations we've gone to, on multiple occasions. Sandwich was good, but the cucumbers I added to customize it were crouton square size instead of slice's, so I took them off and we used them in the salad.