Dunkin'

All young guys in there this morning, terrible service, order not complete, they didn’t know what I ordered, had to tell them instead of them looking themselves. Couldn’t seem to understand simple clear, conversation, turned their back to drive thru several times just to goof around amongst themselves. Only one or two decent employees ever there who are always female, the guys just don’t care and act like they’re too cool and they’re being bothered to do their jobs. This has been going on for years but management doesn’t seem to be able to find decent employees or simply doesn’t care.

I used to come to this DD for years before Covid, now its horrible my 2nd time here since everything opened and has become HORRIBLE, how the heck is this a Coffee cream and sugar???? This is disgusting and they need to teach their employees some manners, when they give you your food they almost throw it at you and they touch your card and then grab the coffee from the TOP, NOW that is disgusting..... ugh.....

The owner of this establishment has been going around telling customers that the employees who are quitting are actually getting fired. This is defamation of character. I was the manager of this specific store and was removed after the owner refused to let me leave and get COVID tested after I found out I was directly exposed and I left anyway. He also claims I made "bad management decisions" when I was never even allowed to do my job. I was treated like a glorified cashier. To the owner: you need to start being honest or you will eventually be greeted with a cease and desist order. Also, I suggest you do something about the mouse if you haven't already. It was disgusting working in a store where there was a rodent.

The kid with the blonde dreadlocs has a serious attitude problem, and all and all management needs to do better. Went to the drive thru last Saturday. My order was missing hashbrowns so I go inside. I explain to them what's missing and they tell me that I'm going to have to wait. He then asks another worker if they gave me the hashbrowns, and the worker "knows" he put them in the bag. Another worker chimes in stating I'm just trying to get extra food, and they all continue this banter back and forth as if I'm literally not standing there. The kid with blonde locs then asks to see inside my bag to make sure I didn't have them already... as if I'm trying to steal extra hashbrowns? Hashbrowns. Are you serious? After 10 minutes, they finally begin my missing order, and the kid explains that he just didn't want to make too much of something or his boss would get on his case. If that was his thought process, then management needs to seriously work on their training. If he was lying to cover himself after his rude behavior, then management STILL needs to seriously work on their training. Meanwhile another customer leaves after complaining about his donut. It was clearly burnt and dry. Blondielocs then begins to swear about the customer who left, out loud. "He's an f*cking liar, nothing was wrong with the f*cking donut. He did this last time. Lied when he got home about his veggie spread on the bagel." This continues, again, as if I and other customers aren't standing there. If you're looking to wait 20 minutes for a bagel and hashbrowns, while being berated, by all means hit this dunkin' up since all customers seem to be liars and thieves. I have never in my life pulled the, "I won't be returning," card but this experience was beyond belief. You couldn't pay me to go back.

Today my wife and I decided to walk to this location to buy coffee and tea. We were surprised that the doors to the location was locked at 10:30 am. The manager wasn't rude. She explained to me that it was company policy to have the doors locked and they can't service people who walk up to the drive thru window. I know that different stores in Northbrook Highland Park, Evanston, and Glencoe all allow customers to dine in their restaurant until the close of business. Why is the Hillside location different? For this reason I will not go there.

Save yourself a headache and don't come here unless you have a lot of patience. Employee came off rude at drive thru, didn't let me finish ordering and told me to pull up. My order was wrong because she didn't listen to my order. She did offer to fix it but I was on a time crunch since it took longer than expected even tho nobody was ahead of me.

This place is terrible. They close the store whenever they want. I went there today to pickup my online order. The person with the neck tattoo yelled at me asking me “why you mad”? Refused service and did not bother to put up a closed sign or tell customers they were closed. This location is horrible…