Panera Bread

I had stopped going to Panera awhile back due to the treatment of the employees at the hampden location. Today I was in the mood for a good soup and so glad I ordered. I got the broccoli and cheddar soup and my husband got the chicken noodle. Very good soup and I so like the bread. Was super excited to fund the kitchen sink cookie. It was always sold out at the other location. Food was very delicious!!! The young girl at the counter was very friendly helping me find my pick up order. We will be back for sure.

I stopped and picked up dinner here around 6:00 pm on 1/12/22. They were pretty busy. It was so nice to see how well the staff was working together. While I was waiting, a man came in with his wife and child. I think they were there to eat, but I realized that he must be a manager there. He put an apron on and began helping the employees knock out the line. He was very upbeat and polite and the employees seemed to be motivated by him. Great teamwork, everybody!!! My meal was delicious as always! But it was refreshing to see people working together like that in this day!

i ordered online for a pick up and they sent the email saying my food was ready. i walk in and my food is not there so i ask one of the workers and she was so rude about it. her tone sounded like she was annoyed and then she told me that my order was not ready and told me to go back and sit. fifteen minutes after she called my name and gave me the side eye. once i got home i opened it and one of my soup was not in there. i had a horrible experience and will never go back there again.

4 stars for the quality of the food. Prices are skyrocketing everywhere I guess. The kids working behind the counter are detached and highly unenthusiastic to be employed. “Dine in”and “to go” sound the same to them so just say you’d like to enjoy the meal in front of your tv or at their fine dining establishment, they’ll get it.

Food was okay but customer service was terrible. My mac and cheese had ice cold chunks in it .... still frozen. When I took it up to them to ask for help she cut me off and said "gotcha you can help yourself over to the microwave over there and take care of that yourself." If I'm paying $50 to feed 2 adults and a child I expect to have hot food and if it's not up to par at the least I expect to be offered help not be treated rude by employees.