Dunkin'

Very unfriendly and rude service at this location being run by a surly group of teenagers. Yesterday Monday afternoon. The kids working there exude a great deal of sullen, negative energy. There were at least 4-5 staff behind the counter but no one at the register. When I called hello a young man took his time coming over without a smile or a greeting, barely looking at or acknowledging me. It seemed as if I was inconveniencing him. As I was ordering he rudely walked away to do something and returned without explaining or apologizing for walking away while I was talking to him. While I waited for my iced latte, the girl behind the counter was kicking a drawer closed with her foot and dropping the f-bomb and complaining very loudly that the day would never end. After waiting for more than 5 minutes in an empty shop with no other orders being filled, I called to the young man to find out when my latte would be ready. He completely ignored me calling him. Finally he trudged over without a word or polite inquiry, I asked him where my latte was, and he eventually found it misplaced at the drive-thru window. It’s a shame that these miscreants are so poorly representing what could be a great Dunkin’ location. Drive on to the one with friendlier more courteous service at 1200 Boston Post Rd in Guilford CT.

Wish they gave a 0 star rating cause a 1 is to good for you Worst experience ever had to create a account just to say how terrible the service was. Cashier was very rude and acted like you being there was a burden to her and had a very bad attitude. And the guy that made my frozen coffee had it overflowing over the top and spilling all over the counter causing a mess.wouldnt even clean the cup so I had to do it my self Stay away from this place and travel a little farther down the street just for the better service and nicer employees and sad i work next door and will never return. 11/13/18 7:15am

I live in an area where there are 4 Dunkin donuts within a 1/2 a mile of each other. It really depends on the time of day and the people working. I can visit all 4 consecutively, place the same order, but receive 4 different tasting coffees. Don't get me wrong, I still go every day lol I am giving them 5 star because when they do get my coffee correct, it is out of this world. :-)