Dunkin'

Ordered an everything bagel with cream cheese and got a BURNT sesame seed bagel instead. If youre going to get the bagel wrong atleast dont hand it out looking like this! I worked at dunkin for 5 years and i would have NEVER let this go out the window. Did not go at a busy time either so there is really no excuse.

I am a regular Dunkin customer so I know the menu and the charges pretty well even if I change cities. I ordered a sweet black pepper bacon with extra bacon. I anticipated the $1 upcharge for the extra but was charged an additional $1. I pointed this out to the rep at the window and told him it was fine and pulled off. However, my sandwich was still half cold and crumpled. So I had to go back to the window and was prepared to ask for a fix but the rep was extremely annoyed and antagonistic so I just ask for a complete refund. When did it become ok to curse at someone when they have questions about their order? I could hear him loudly cussing in the background and referring to me as “this.” At this stage I told him I could hear him and asked him to stop. This type of customer service is the worst I have experienced. Thankfully one of his other coworkers came and rectified it professionally and without the rude language and attitude. Shame on this Rep with this type of behavior as it does not represent the other staff members. You should never let folks feel intimidated or cussed out if they have questions about their orders. Dunkin’ needs to retrain this young man.

Sorry guys I hate to give -ve reviews but my patience got overthrown today . I received wrong orders 3,4 times. If it’s my coffee i wound change it right away at the drive thru but usually my get messed up now and then I only see it after i was gone. But Today my coffee got all wrong It’s says original cappuccino but it has all sweetener or some kind of flavor SOON AFTER THAT FIRST SIP I KNEW ITS NOT MY COFFEE , it’s too sweet that i have to throw it away. . I am glad that atleast my milk didn’t go wrong.

Messed up the order forgot one of two cups of coffee. Hashbrowns were so salty they were inedible. Asked for a croissant without egg and it came with egg. Coffee was horrible. Espresso was actually cold. Asked for coffee with a splash of milk and I got milk with a splash of coffee. Overall, service staff was friendly but they missed the mark. Bad way to start ur morning. P