Kfc

First of all I felt sorry for employees, understaffed, unmotivated and lost. It's a Saturday customers tend to go out for takeout, so peak hours hit during noon time and after 3. They have the drive thru, walk-in, and now the app, so they have customers coming from all directions, and with 5 people it's a challenge. We we're a walk-in, there was already a customer waiting for it's order for a while seem so, then after that we let a customer go ahead of us while we looked at the menu and when we we're ready we we're told to wait just to put our order. It seemed they were struggling to complete the orders for the drive thru and the curbside, only one person seemed to be juggling everything. It's a fast food restaurant, the food had to been ready in quantity to fullfil the orders and it seemed that was not the case. We left and went to the competition. I feel KFC has closed down in many places and in my hometown cause either their managers or management has lost interest. It's a shame cause we really enjoyed their food.😐

Tried to charge me $2 to place an item in my order on the side. Not an extra item, one I was already paying for. Woman on the speaker was rude and laughed and said "You're gonna hate this" when she told me it would be an extra charge to take the chicken off a famous bowl and place it on the side. I asked if it would cost less if I just didn't get the chicken at all and was told no. Then I asked how they were going to charge me extra to place it on the side, but not cut off the price if I removed it all together. I asked for a GM or DM's number and was told no problem. I pulled up to get the number and was given the store number instead. Might not seem like much but it's ridiculous to charge someone extra to place an item already being paid for on the side. Watch what they are charging you for...

I placed an order online and received confirmation that the order would be ready in 5 minutes. Well, I went to the KFC and the parking lot was empty not even crickets. I went up to the door, nope doors were locked. I did see someone in the store, so I went to the drive up and they opened the window. I stated I was there to pick up my order, The guy at the window was very nicely stated sorry but we do not have the popcorn chicken for the buckets, I asked if they could just use extra chicken strips then. He walked back to the window and stated actually we can't complete any of your order we do not have any food, "WHAT"? so I asked about a refund, and he stated you ordered online so you will have to request a refund through the app. Hmmm, Memorial Day week end argggg, Several calls and 3 days later I finally get someone and they are supposed to be issuing a refund, too early to tell if that goes through yet. Not my first issue with this KFC, but it will be my last. Just Think a KFC that has no Chicken of any kind, no coleslaw, no nothing, well they did have soft drinks " Big Deal" I wanted Chicken and this chicken restaurant didn't have any chicken at all, how poorly can you operate a business. I went down the street to another chicken place and they had plenty of fried chicken.

Says they open at 10:30. Here at 10:45 and not open, no signs to indicate different, no one in sight anywhere. 🤷 Have eaten here before and it was good. UPDATE: Tried again on a later date. Pretty sure they were short handed but service was good and friendly and food was good. Will return again.