Ruby Tuesday

The quality of the food at Ruby Tuesday is not in question. I ordered the new coconut shrimp appetizer, two burgers and the carrot cake for my family. Everything tasted fine. I ordered the food through the website and selected the option for curbside delivery. The website told me that the food would be ready in 12 minutes, which is shorter than it takes for me to drive there, so I left right away. When I got to the restaurant, I pulled into a curbside pick-up parking space and called the number as directed on the sign. I let the associate know the number of my parking space. He said okay and hung up. This was 19 minutes after I placed the order, so I thought the food would come right out. However, I waited 15 minutes and no food came out. I saw someone else go in and get their food, so I went in and there it was sitting in a bag at the bar getting cold. I asked the associate if they were indeed NOT doing curbside delivery and he confirmed that that was correct. No apology. I don't know what caused the disconnect. I felt badly for my husband, who had worked outside in the yard today and was hungry even before I placed the order, and he had to wait that much longer. It seems that this restaurant could notify the corporate office that they no longer offer curbside pick-up so that it's not an option, or at least change the sign outside. Even put a piece of paper over the sign instructing you to come in. Or if all else fails, the associate could have instructed me to come inside when I called. 🤷

This location was DISGUSTING. My husband and I wanted to grab a quick bite after a long drive and stopped in here to eat. We were greeted at the door by the pungent smell of mold and mildew. We were shown to our seat by a host and I thought I had stepped in something sticky because my shoes were squishing to the carpet. Come to find out my husbands shoes were doing it too. The entire carpet was covered in a thick sticky substance. The menus were gross and covered in a thick film of what appeared to be grease or something, and the table we were shown to was dirty. We immediately left the restaurant (which was completely empty save for one couple) and went somewhere else. If the first five minutes were that horribly unsanitary I would hate to see what the kitchen looked like or, perhaps scarier, what would have come out of the kitchen on our plates. Don’t eat here.

6 booths open and we were told they were busy and there was going to be a 20 to 30 minute wait. An older lady came in behind 4 familys already waiting and got seated in one of the open booths right away. Took another 15 mins to be seated and even longer to see our server. We had to get our own menu's from up front.

My office ordered lunch here today. The 2 orders of blackened chicken quesadillas were not blackened at all. And the order of chicken and broccoli tasted off. The chicken tasted like fish. Plus, the order was made with a pick up time of noon and we had to wait 25 minutes to get the food. Completely unimpressed! I won't bother with this restaurant again.