Wendy's

Negative comments first. We were surprised and confused to get a chicken sandwich with partially melted shredded cheese. It turns out the only difference between the Big Bacon Cheddar Cheeseburger and the Big Bacon Cheddar Chicken are those last words, but those words are included neither on the ordering screen nor on the receipt. Speaking of the ordering screen, it also didn't show the second ordered item, the Baconator, which added confusion to the ordering process. Finally, the staff sounded impatient to receive our order and did not let us fully speak while trying to order. Positive It is understandable that the staff can be under pressure at times, and this interaction will not prevent us from visiting Wendy's locations in the future. The sandwiches also tasted good enough, and our items were received in a timely manner. The photo is of the chicken sandwich with one bite taken.

I’ll be honesty, the Wendy’s app was a let down — I’m sorry to say. However the absolute swagger and professionalism of cashier Matthew at the front was world class. He was sympathetic to our issues and was able to help me out. Me and my friends left with a smile, great food, and a new friend. Thank you, Matthew. You could teach corporate a thing or two about customer service.

Breakfast is good, only reason I go. But all the employees are rude af. They rush you to order and finish, even when there’s no one else inside or in the drive thru. Then they forget my stuff, one guy looked right at me but didn’t come back to the window. When someone finally came, after I honked my horn (I can’t reach the window) the guy didn’t even let me finish talking before walking away to make the sandwich.