Wendy's

THIS was the most ridiculous lunch stop ever. The employees in this establishment were lost and completely unorganized. Once in the door, and 3rd in line it took 15 mins for someone to take the order. After that, another 15 to 20 minutes of standing with a crowd, waiting for our orders and watching the employees keep asking each other about which orders were where, and what was missing. AFTER paying, I waited so long, my wife and I finally left without the food that we paid for. Thats a new one for us. The place should close. 6/26/22 at around 12:45 pm

This is probably one of the slowest and poorly managed “fast” food places I’ve ever been to. I waited in line for 10 minutes for cold fries and a sloppy, coke chicken sandwich. Not only are they slow but their food is always cold. I’ve given this location several chances and it’s always the same poor experience. Never again.

The food is good. The staff works really well considering the close quarters, everybody bumping into everybody, layout of the workers part of the store. Seems not as safe of a workplace compared to the Wendy's competition that does what it takes to upgrade their stores so that it flows in a safe manner. This one here in Georgetown KY on Paris Rd is so outdated it and squished together that it is a wander that the incredible staff can get any food out at all. The AC is broke so on heat advisory days the staff is stuck being crammed between 2 grills and a fryers with enough room for 2 people to pass by each other if they turn sideways. Frosty machines on opposite ends of the store in the back of the house making it tough to trek through the store to get a customer a frosty wether in drive thru or lobby. The maintenance person is doing subpar work with a minimal budget so it's no surprise that the AC in the back of the house isn't working, towel dispenser is falling off the wall in the men's restroom and a number of other things breaking or not working properly through the bathroom lobby and employee work area. It almost like the people that own this joint just don't care about what shape it's in as long as it's still takes the customers money. The food is good tho. The staff that tolerates this insane ( by normal company standards) work condition is awesome and they do their absolute best to make great food and give the customer the best Wendy's experience. The owners in my opinion are lacking in a bad way and are definitely relying on the workers to pull thru and pick up their slack without reward. Staff hands down are awesome! Food is good! Hopefully the owners at pattman LLC wake up and start getting their physical store together and give their awesome staff some relief. Food, service and staff are awesome tho!

Poorly managed, and no teamwork. The food was discusting and the sald I had ordered had mainly end parts and soggy Romain. Just a mixture of lukewarm,chewy, wrongly crunchy discustingness. The manger dosent treat the front line workers very nicely either. Poor experience and not a recommended place to stop while traveling.

Tried to get a burger with no bun because I’m allergic to wheat. It’s an option on the order screen. Burger comes out with bun, told the guy working the drive thru it was supposed to be no bun. He took the bun off and gave it back to me. Can’t eat it now so I have to go somewhere else. Hope no one ends up getting sick from this place.