Dunkin'

i don’t go to this location often but it’s the only one by me with the dining room open. i go in there order my food & coffee and i pay and wait. they hand me a bag with my croissant and hashbrowns in under 10 seconds and tell me “bye” i had ordered 2 other things that i was never given. i told them about it & they acted like they didn’t know what i was talking about. i told them i also ordered a coffee and 2 donuts, they gave me my coffee and just said “bye” again. i stood there this time without saying anything because i had just told them twice. i stare around the place until someone asks if i needed anything else and i stated that i was still waiting on my donuts that i had asked for twice already. could’ve been a quick 5 min trip but it took 15. once i got to my car to eat, the hashbrowns were hard, cold, & frozen in the middle. the cheese and egg weren’t cooked all the way. overall a bad experience and never want to go there again.

I’m a regular and because this is closer to me I frequent this location. My drink is never made right and my order was wrong this morning. I ordered a large hot mocha with an extra shot of espresso with oat milk. I got a large coffee with mocha and an extra shot. It was a free drink reward redemption. I asked that I get a latte as requested. I requested Sergio make it because every time I get a remake he’s the only one to make it correctly. The manager not only remade the latte herself but tried to charge me the difference for a free drink reward citing Sergio was busy even though I said I can wait since I had to pull around to the front and wait anyway. I know this because they gave me my original order as soon as I pulled around and I called and the manager told me she made it. The label was still on it and it wasn’t freshly hot. Remakes don’t get a label. Then the manager put the phone down with me still on it and offered no resolution. For first thing in the morning this location is inconsistent and rude. What a wake me up! I wish another Dunkin’ was close by!

The order taker was very nice, but as I was watching the cook prepare my sandwich, she put my sourdough bread on the naked counter! I told her I wasn't going to eat that and to make me a fresh sandwich with fresh bread and to place it on the wrapping paper as she's supposed to do. I will not ever go there again. I'll go to Griffith instead.