Starbucks

I'm a regular and I'm not quick to complain but when I ask where an item in my order is and you say "I'll get right on that" and then 10 minutes later I ask another associate where it is at in the queue and you come over and say you forgot to tell them? I had two of my items and already waited 5 minutes initially giving them some space for error. They weren't overly busy. I thought about giving two stars because the cashier and other barista that came off break helped me immediately but the service prior just really was that poor given they looked at me a few times and still didn't connect the dots. order was supposed to be ready for pickup at 8:49 i didn't get my egg bites until 9:04 while having the rest of my order at 8:47. Needless to say my other food was cold and my nitro was starting to warm up. Drive the extra five minutes to another location unless they change.

I ordered 2 venti drinks. One was an iced latte, and the other was my rewards drink of a hot brewed coffee. The barista did not ask if I wanted cream or not. (I went to another store who happily gave me some cream.). When I got close to the bottom (an inch from the bottom), the sips were filled with grounds. I saved them, and you will be getting them back.