Subway

This is my favorite Suwbay in Fremont. The way they later sandwiches is perfect to prevent sogginess and their bread is so soft unlike other Subways with fresh ingredients. In the morning I see fresh coming out of the oven everyday! Their customer service is really good. I wanted to try their new sauces without having to add them in my sandwich so gave me on the side. They are bit short staffed at the moment so it could take a while sometimes but for the quality I would come again and again!

I come for the freshly baked cookies and bread at this Subway. Also the customer service is impeccable. I stood in line longer than usual and they offered me a free chocolate chip cookie! Heads up…they don’t accept coupons. However they are a business trying to survive so I understand where they are coming from.

I had gone yesterday to get a vegetarian sandwich and it did not taste good. I think there was a new girl who works there and she did not know how to make a sandwich at all. It was like she was throwing all the veggies and sauce in the middle of the sandwich, but not nicely placing the veggies in. There was barely and flavor anywhere else besides the middle. It did not taste like what I normally get. It seemed as if she was rushing to make my food when there was no one else behind me. I will never come back to this location!

They usually have only one person working. Online ordering doesn't make any difference. If you go to Express Pickup, they will still serve everyone in the ordering line until they even start making your sandwich. I went 20 mins after my order and ended up waiting for 2 customers who entered after me. Not the first time this happened to me here. Lesson learned, order online, go in 5 mins and wait in line like everyone else. Terrible customer service! And they are super slow too!

this is an update from my last review dated 1/24. I had used stronger language as I was furious, but I could say the same to you. How can you accuse a child of taking advantage of you when presenting a coupon at the cashier is a perfectly normal thing to do? You had not clearly presented her with 2 choices. You simply asked her to pay and assumed informed consent. And basing off your attitude in writing this long paragraph in response to my sentence, I can tell you don't have much patience and understanding. Covid affected a lot of families, not just yours, don't rely on the family-business card when lots of people in the community has also been suffering. I would advise you to place a disclaimer in your store saying that you don't accept coupons to prevent future recurrences of this situation. This will work much better than writing paragraphs long of a hostile response to my review on Google. Not a lot of people read reviews before going to a subway. one more thing, you email me and accusing me of trying to scam your business by using a valid subway coupon? I'm totally speechless to an unreasonable statement of yours, you win big here. my review on 1/24: It’s a scam, a kid gave the coupon to buy 6" subs for $3.49. They insisted they can’t accept coupon and charged her $8.80 instead. A real scam and fake ads to bring customer to their restaurant and charges outrageous. I despise you to con a child in this manner

I wanted to call out that I had a better experience here than any other subways I’ve been to. I went during the early lunch rush but they were well staffed. They greeted everyone that walked in and I could tell there were fresh cut vegetables. It was also visible that someone actively cleaned the tables because mine was wiped down and the floor was clean too. The sandwich was good too. Next time, I’ll have to try their new Taste of India menu.