Starbucks

Somehow they mixed my name up with a name they just desired to use so whenever said name was called for the order I had payed no attention because wasn’t the name I had given, my drinks sat in-front of me while the whole breakfast rush went on people coming in-front of me and leaving and coming and leaving. Maybe took close 15 minutes before a staff member came out showed me my drinks with the wrong name on the drinks and served me those drinks that had been on the counter for near 15 minutes. mean while I have my pregnant girlfriend in the car waiting for me telling me she has seen a lot of people go in and come out but me! Then I finally came out with watered down coffees, ironically I don’t go a lot because price but this time it was service and quality was poor the product wasn’t superior to competitors friendly reminder why I will not be revisiting

The baristas here are the best, super patient and friendly, and they handle complicated drinks with grace (and make them right). It's not the easiest door to get through alone with a wheelchair, but it's fine with someone else along. The inside is comfy, but on the small side. Still, I've been going there every 2 weeks for the past few months, and they already know my order and give me the lowdown on any new drinks to try. It feels like my local place now.

This location is great - always accurate, friendly staff. I wanted to specifically review today - when I went this morning they were REALLY busy, and they were all hustling. While I’m waiting for my order I hear them start calling out encouragement to each other - “you’re doing great” and things like that. I just wanted to recognize how awesome it is that even in such a busy situation they were working to be positive.

If I could give 0 stars I would. I have lived in Frederick for 3 years and this is the closest Starbucks to my house. I go at least 2-3 times a week. This Starbucks does a horrible job in all aspects. Drinks are made wrong, orders are missed and they “can’t find them”, staff could care less that you are waiting 10 min past your quoted pick up time. I understand being busy but this place is constantly slammed, and the staff do not know how to manage the volume. They clearly need better management. My drink constantly is over filled and leaks out the top. I literally order a grande coffee and they will find a way to mess it up. I see 3 baristas standing around doing nothing while 2 are actually making the coffees. They need to step up their game. Take this as a warning and go somewhere else don’t waste your time standing around for a drink that is made incorrectly.