Whataburger

Terrianna is kind and understanding. The driver through was rough- was handed the wrong food and the person at the window was repeating herself as if she thought I didn't understand when she is the one who made the mistake. Really having a bad day and that made it even worse (she was wearing a different shirt than the rest so I'd assume she was a manager). I decided to park and come inside and Terrianna showed me the kindness I needed for the day. Thank you for your patience and understanding, Terrianna. You are why I will give this place a 5 star. That assumed-manager at the window- I'm sorry you were stressed, I am too. Be like Terrianna in her understanding and kindness.

Good things and bad things about this place from my own personal experience. Atmosphere and food were classic Whataburger. Service I felt like I had to dock one star but really wish I could dock 1/2 a star. I first tried to go through the drive-thru. Although the signage says to use both drive-thrus, there was no one at the second drive-thru. The girl in front of me waited probably 5 minutes, got fed up, went around the corner and parked. After a couple of minutes, I did the same. Went inside to order (behind the girl who waited in front of me in the B line) and was greeted quickly. I had a coupon for a free Jr from the app. When it would not scan, the manager came over, and was extremely cordial. He had no idea why it was not scanning but he ended up just crediting me the Whataburger and told me to try it somewhere else another day. Awesome 👍. He definitely didn't have to do that, but probably could see I had the amp and I Whataburger account for years. This is the way to build a good reputation. Even if Chicago-owned, The flavor and customer service have not suffered.