On-a-stick-bakery

So I have always enjoyed occasionally stopping by The Cakery to pick up some goodies. When planning my baby shower I had seen they do custom sugar cookies and quickly decided to order from them. Custom sugar cookies are not cheap. I picked up my order 2 days before my event and most of the cookies were correct however there were random letters on each individual baby block where you couldn’t actually spell BABY. I called them and expressed my concern. The first girl I talked to said she doesn’t think anything can be done other than them refunding the cost of the 4 cookies. Later I get a call saying they will redo the cookies the next morning for pick up in the afternoon. When I arrived the customer service was lacking. I didn’t get any apologies and it felt very cold and unwelcoming. I thanked them for the 4 cookies and the lady said the blue may not match perfectly but it will be close and they didn’t bag them because they were made that day so they attached bags for me to handle later. I noticed immediately how much darker the blue was compared to the original baby blue but figured I’d get home and see what it looks like. Upon getting home I see how drastically different the coloring is, if you look closely some of the bordering blue is missing from the B and the Y which it seems like it was rushed, and the cookies don’t fit in the bags, I had to cut the sides to get them in. I’m a little disappointed but I’m not generally overly picky - I just feel the customer service should have been better. A baby shower is a big deal to those to struggles to get to that point. Any occasion is a big deal to those hosting.

We loved our cake. It was delicious and moist and exactly what we wanted. The Cakery coordinated with our florist and got the flowers delivered the night before so they would be fresh and vibrant on our cake. They delivered everything with perfect timing and I thought their prices were very fair. Everyone enjoyed the cake!

Ashley and her team are great! They created a beautiful wedding cake for us and TONS of mini Cupcakes! Not only did they look good but they were delicious! We couldn't have been happier with how they turned out! Thank you for all your help with our order and executing it perfectly for our wedding day !

Really lovely bakery, but the cupcakes are just so sweet that we couldn’t finish them. Really nice moist tender cake, really nice soft fluffy icing, but WAY too much sugar. We had to throw out the pecan pie bar after a single bite because the huge thick crust was so overwhelmingly heavy and stodgy and greasy. Also, we were shocked that the iced sugar cookies cost $6 a piece!

What a fun place! I love the colorful designs and delicious cakes and goodies that The Cakery makes. When we did our tasting with Ashley, we were so excited to be able to design our wedding cake from top to bottom. She was so flexible, too. We had a few changes with our design of the cake, but it all went off without a hitch! The Cakery is SO reasonably priced; we chose a dessert bar to be part of our wedding favors because we wanted everyone to take home a little bit of joy from this wonderful bakery. Everything is delicious, and they’re not afraid to try new things to meet the needs of their clients. A vendor with your love and your dreams in mind is the best kind of vendor for any occasion, and The Cakery meets those expectations and beyond.