Dunkin'

Waited in line for 30 minutes for my online order. A simple coffee and a sandwich. This is insane. Don’t go here if you plan on getting your food in a reasonable time. The person behind me didn’t do an online order, got their drink before me, and left. I will be going to Tim hortons from here on out.

Drive thru was pretty busy so I went inside. Figured that would be quicker but honestly drive thru would have been faster. Theyhave enough staff to tend to both front counter & drive thru to efficiently get both done quickly & with ease. (I know this because I recently worked at a Dunkin that was 100x more busy because it was not even half a mile away from hospital.) I just think they need to have "x" amount of staff on drive thru & "x" amount on front counter instead of having it be so chaotic & unorganized. That would eliminate customers inside waiting 5mins to even have order taken them another 5 plus to recieve orders.

I love the strawberry dragonfruit refresher, i just want the concentrate to mix with my own water, the women there was very rude about it and snappy. How unsafe it is and not allowed. Im passing thru from northeast ohio, and every dunkin has accommodated my request. My 3.49 or whatever may not break the bank for your business, but being rude and snappy will make enough people not want to come back!