Wingstop

If you would like to receive rude service, you have found the right place. We ordered 40 wings in three flavors. The wings were good. The consistency of the seasoning was off. Lemon was light and the Louisiana rub was heavy. The poor service with rude attitude, it will be a LONG time before I ever give them another chance.

Horrible Service at this Wing Stop! I'm all for kids having jobs but they have to care . I placed an online order that stated extra well fries with extra fry seasoning and this is what was given to me(See Photo). I then called up to the restaurant after I placed the online order to specifically ask for extra crispy fries. I actually felt it was done intentionally. The Women states fries are only cooked for a minute and a half which doesn't make sense if there is an extra well done option. I should no better because the last time I was at this Wing Stop FF Police Department had to enter the Restaurant with weapons drawn to pull out a group of kids (who happen to be related to a couple of the workers) accused of theft/ robbery.

In the back of the restaurant the door labeled restroom is unlocked but when you go in it's a supply room instead, there's another door that says employees only with a smiley face and it's tongue sticking out, I opened it and there was a perfectly good restroom that could be used for customers. I went ahead and used it when I came out a lady told me I wasn't supposed to be in the restroom, I told her I Saw the sign you guys think you're funny but you're just stingy. She then proceeded to pull a bench in front of the door so no one else can use the restroom. I'm on a road trip across the country Wingstop is my favorite restaurant and they always have a restroom for their customers except this one for some reason. You would think they would care about their reviews, they've been negatively reviewed lots doesn't seem like they care about their customers. I left without ordering

Unfortunately this is not the first time a situation like this has taken place. I placed an order online using the app. The time to go and pick the order up was 17 to 20 minutes. I went to the store after 25 minutes expecting the order to be ready. After awaiting for about 10 minutes in the front I asked for my order. The response was " check to see if you submitted it here" my answer was "yes, this is the location" and I showed them the cellphone with all the order details and confirmation. Then the lady at the register replied " It did not print out here" I might have to look for it and I will get back to you. After about 5-7 minutes she came to tell me that she found the order and they will work on it. I waited more than 25 minutes watching how all the people that came to place orders were served and I was still awaiting for mine. I asked the girl on the register again about my order, after about 38 minutes of waiting for my food to be ready since the lady told me that she had found the order. Still took them 10 plus minutes to receive my order. I was really disappointed about the whole situation and the way it was handled by the personnel working when I arrived. I had experienced somehow the same thing before but, the food was handed out much quicker at arrival and showing my order confirmation. This time was worst! If I would of just walked into the store to place an order the food would of be ready sooner that what they took to make it after they found my order. Note that this was after 10 or so minutes after the time for pickup had passed. I will not be coming back to this particular location for a while and I hope this situation will be address accordingly. Simply unacceptable! Bad customer service!!