Pasteur's

I called to pickup an order. The man on the phone took my order but then proceeded to hang up on me without saying how long it’ll take. Whenever I call to pickup food, the business always says how long it’ll be for the food to be ready. I had to call back and ask when I should pickup the food. Once I arrived it took a long moment before finally being addressed to pickup my order. When I walked out I noticed that I was given an incorrect amount in change back. I returned and waited an unusually long time before the same man finally assisted me. He was unfriendly and seemed overwhelmed. I understand that many businesses are short staffed but if the staff is rude to customers they will no longer be in business. I ordered the bbq pork banh mi and it was the worst I have had to date. I have ordered this sandwich at multiple places in the past so I have a good idea of how it should taste. The sandwich was very dry, the meat was unpleasant, and the vegetables should have been cut smaller. I only came here because my usual place closed. There are so many other pho places that are far better than this place. I came here once before a few years ago but didn’t return because of the poor service I received.

Cant believe this place is still in exhistence!? Ive went here when they first opened a long time ago n it was not good. Then agn few years later still not good; n tonite around 7pm it was horrible. The lighting was so dark i had to use my cell phone flash light just to read menu. We ordered pho,wonton noodle soup, n bun bo hue. All 3 broths tasted like pho w mybe a SLIGHT difference on bun bo hue. Soups were not hot just warm n the pho came w cooked beef which is a first for us considering my mom is vietnamese n its usually served rare n on the side. N the waiter knew my mom was vietnamese becuz i asked him to speak to my mom in vietnamese to clarify her order as i dont speak vietnamese very well. My brothers bun bo hue was definitely not authentic nor good. My won ton tasted n looked like my moms pho broth n it had pho beef in it which was strange. I requested red vinegar and hot oil chili pepper to add to it and that improved the taste. Waiter seemed annoyed at our requests. We were starving but the place we usually to go to was closed so thats how we ended up here. We will NEVER GO BACK EVER. Bill was $46 food was bad n the mid 40s or older waiter was not polite nor friendly n he didn check back once w us. He seemed stuck on himself n had no respect for my mom as his elder which im definitely shocked n insulted being hes also vietnamese. I didnt want to tip him but my mom forced me to... so gave him $3 i dont think he even deserved that. I gave him $100 bill to pay n he said he had to go get change so i went bak to my table to gather my purse coat etc n he didn even come to my table to give me the change i had to go bak to the counter...so rude. I would have given 2 star if waiter was more friendly and it was not busy at all maybe 3 others there so he cant use that as an excuse....

Decent Pho at a decent price, but lacked the deapth of flavor I normally like. They do have more meat options than your average pho spot, but the on-line ordering is a bit confusing with respect to the "add ons" that I would consider standard parts of a bowl. Amount of broth I got for a medium was less than what it took to cover toppings. Really liked their bánh mì so overall pretty mixed experience.