Subway

When I arrived this afternoon, it was a debate between Hardee’s and subway. The boyfriend suggested subway because I have the mobile app and we have always had a success while using it. When we walked into subway, the first thing that I noticed was the sign on the front door promoting the mobile app. There is a coupon on the mobile app for BOGO online ordering only. I attempted to use the app, it stated mobile ordering unavailable, I thought was weird because they had signs all over the store; on the front door, on the front of the cookies box, and I’m sure other places, those were the two that caught my eye. When I brought up asking for corporates phone number, the other worker; Matthew, got super defensive and hurried around from the back of the counter to look when I stated they were promoting something they aren’t even doing. Matthew went to the door and continued to say “where?” “Where?!” “I don’t see it” I then stated it’s on the front of the door. He walked outside looked at the front door then didn’t say anything else and walked back behind the counter, ripped his mask off, threw it in the trash and then disappeared into the back on his cell phone. When he returned, he began to put vegetables onto my 3 footlongs I just ordered. The first sandwich I asked for light lettuce, there was nothing light about the amount he put on my sandwich. My second sandwich I then clarified because I was misunderstood about what LIGHT is. The entire time he made my sandwiches he didn’t conduct any eye contact whatsoever. I’ve worked at a subway before, your customers happiness is the most important thing, and I’ll tell you, I am not one bit happy with that experience. And next time I travel through the area and stop to get food I will be stopping at Hardee’s instead of subway.