Greenery

Terrible experience i orders one breakfast sandwich and a orange juice. I waited off to the side for my sandwich with seemed to no be coming. After a while I asked Jaylin the femal employee about my sandwich she acted like I didn’t order a sandwich and had to verify with another employee I ordered my sandwich before she started to make it. And then after I waited longer then I should have I asked for I I could be compensated with my wait because other people got there food before me she laughed in my face and said that’s not how this works. And threw me my sandwich

I like this place mostly because of the staff. It is Starbucks coffee but I don’t think the food is the same, meaning it’s pretty good. The only drawback is there are always coffee grounds in my espresso drinks. Maybe it’s a training thing? Great stop(only stop) for the holiday Inn that isn’t a sit down place like the lyric. Speedy service!

Would like to be able to give them ZERO stars! This is an over priced, out of the way place to go to.. It's mainly there for the Holiday Inn guests or people that may work at or visit other places inside the Skywalk... The worst unaccommodating staff. I was literally assaulted by one of their employees, the front counters order taker literally put hands on me over a cup of ice!!!! I was also 8 months pregnant at this time!! Should have pressed charges. But the hotel staff and The Greenery staff did absolutely NOTHING in this event. Which in the customer service world is HIGHLY unheard of and is EXTREMELY unacceptable!! I think they may have gotten rid of the lady that did this to me.. But no way to know for sure.. As they told me nothing except for at the time that if I had a problem with it then I needed to contact the police... Which I would have but my phone was dead and I didn't have a charger at the time...they never offered any apology or accommodation to help fix that outrageous situation which makes me first ill and makes my jaw drop to the floor! I've worked in customer service jobs for a long time and I never seen anything like this... Never seen a situation so bad handled even WORSE!! Its just an all around stay away from this place type of sad excuse for a company still standing... Terrible!!

The girls are amazing. It's covid. They deal with SO MANY entitled boomers and Karens. For real. But on another note the food is okay too. It's a little expensive as it's kind of part of the hotel, but very hearty portions. They used to have soup that was AMAZING. Shout out to the manager lady who I hear from all her employees NEVER shows up to work 😂 but they make do aye