Wendy's

Everytime I order here I ask for NO bacon and I always end up with bacon. My boyfriend and I do not eat bacon. Today I said no bacon 4 times to the woman taking my order and I still got bacon on my food. I understand that mistakes happen but the fact that these mistakes are happening as often as they are is ridiculous.

This review is more for Wendy's corporation rather than the staff at this Wendy's in Dover. Putting in the double drive-thru was not a good idea. It's terrible across the street at McDonald's, and it's no better here. What an absolute cluster. They were short staffed tonight so the lobby was closed. I sat in the drive through line for nearly 25 minutes to pick up a DoorDash order. People were beeping, and at one point, the person in front of me started to get out of his car and I started to think he was about to walk up to the window. If you're that short staffed, either close one of the drive-thru lines because they just cause more confusion, stop taking online orders, or just close for the evening. I felt terrible for the staff (who were remarkably patient and amazing, so someone needs to give them some kudos), but I also felt bad for my customers who had to wait, especially the ones who weren't even waiting for Wendy's, as well as the other customers who had to sit in that line. Absolute nightmare. Editing this to add that today, October 15th, 2021 again I sat in this drive through for a customer for nearly half an hour before the customer canceled, I wasted a half an hour of my life, my gas, not to mention how many other orders I missed out on during peak hours while doordash was offering an extra $3 a delivery. Their lobby is never open, that's how understaffed they are. At the time I took the picture I'm posting there were probably 20 cars in line and by the time I bailed, easily seven other cars had bailed. This place is horrible. Do not go here. Do not give your money to Wendy's until they stop treating their customers and their staff this poorly.