Applebee's

I come here often with my mother who has dementia and honestly it's her favorite place. I have no complaints as the food is always consistently very good and I have had numerous things off the menu at this point. With the Staffing shortage going on I have never had an issue in this restaurant. These workers have stepped up and present a great picture for their company!

Our waitress Elizabeth was amazing. She was absolutely so friendly and attentive and went out of her way to make our visit enjoyable. My husband and I are traveling from Colorado and she has made this trip one of the most enjoyable experiences we have had here in Des Moines. She is definitely a genuinely sweet person. Thanks Elizabeth!

Usually have a good time but this time they forgot our fries to both of our meals. When I mentioned it they brought out one order of fries at first. Then had to ask for another. Then when I got home I noticed they forgot the extra sauces that were an extra cost. I’ve worked in good and service before so I’m patient with it but sauces and fries seems simple enough to me.

I can always count on this Applebee's to make my salmon well-done but not burnt or overcooked. And it doesn't taste like it came out of the freezer, like many Midwest restaurant salmon does. They just added impossible burgers to the menu. Now my vegetarian husband can more protein than a salad offers. Plus they have perfect mini desserts.

TLDR; I'd give no stars if google allowed it. Ordered takeout on the website, it went fine. Two for 24, onion rings, broccoli chicken alfredo, and a cheeseburger. Asked for items(Pickle and tomato) to not be on the burger. Got them anyway. Called to complain and was told by the manager on call "I don't make the food, I just assemble the orders". I wanted a replacement due to the allergies of my dinner partner, but no offer to replace the item was made over the phone. Terrible customer service, will not be a repeat visit. I do imagine if I had been physically present and making a scene, that there might have been a reasonable accommodation made, but I decided to cook instead, and that went over better with my date than not having food she could eat. As a result of the delay of making a replacement meal, my pasta dish was cold. Not entirely Applebee's fault there, I could have let her go hungry, but the point remains.