Pizza Hut

ANSWER YOUR PHONE! They got our order entirely wrong and I called SEVEN times to try to get it fixed. They never picked up. I'm trying to feed my family on a small pizza now, so thank you Pizza Hut for ensuring that I completely overpaid for your pizza because we got a whole small pizza for the price of a meal for a family.... and you can't even answer the phone. From the looks of these reviews that I'm seeing NOW while trying to find an alternate number for you, you are really succeeding in your venture of screwing Denton area families over one small pizza at a time.

We ordered online and the app stated it was ready. We went in to retrieve it, it wasn’t ready. We walked in and weren’t greeted at all…waited and when we got home the pizza was totally cold. Tried to call, no one answers the phone! We ordered a Alfredo sauce with chicken and it is super dry. Very disappointed. WILL NOT COME BACK! TERRIBLE CUSTOMER SERVICE!

Do not order from this location, the staff never have drivers and when they do its outsourced to doordash with 2 or more hour wait. It is also next to impossible to get ahold of anyone at this location. This may be a franchised store and if so you are at the whim of if they care to help you. I will be reporting this with Corporate Pizza Hut that a store representing their brand is doing such a horrible job. I normally never write bad reviews, but they should not be open if they cannot provide timely pizza delivery. At least set expectations via the mobile app of proper delivery time and not lie to the customer.

The website tracker is completely off. Said it would be a 90 minute wait... so I thought, oh, I can take a quick shower. Got out to a bunch of missed calls, apparently the poor driver had been outside for 10 minutes with my order! I felt so bad! He had arrived in less than 60 minutes. He was super nice and came back around after I called him back, but then our pizza was cold... :( not his fault!! I blame the website tracker that gave me a false estimate.