Freebirds World Burrito

This is the best build your own burrito type place I have ever been to. They have a fantastic selection as well as constantly rotating limited time items. For a while it was prime rib which is when I was visiting the most. They also have a build your own nachos option which I haven't seen at other places like this.

I order the Nachos, I appreciate the quality and quantity. Overall it was okay but I have to be sincere the guacamole was partially a Mix and I understand, the queso was good but it had a strong cumin spice taste, the beans we're good suprisingly but I could almost say they're the canned but a good brand quality. I wouldn't mind eating there again you can combine and Mix the choices of your own preference. The servers we're awesome and polite.The restaurant was nice and clean.

Normally, this place gets a 5 for food quality for this type of establishment. I only like Qdoba better, but they aren't as widely available here and it may be a lingering memory from days gone by. However, something has changed. I know in the post-pandemic world, workers are hard to find. I know to go and pick up and delivery business is higher than ever. That said, some stuff, SOME, should still happen in a retail establishment. The last several times I've visited, there are about 6-8 people behind the counter. No one says hello. No one makes eye contact. No one says "we'll be with you in a minute". Nothing. Several times in a row, flat out ignored. They are, however, talking to each other, making one to go order after another, and taking care of people who are not in the room. The folks in line, we just stand there, waiting, and even start to look at each other and shrug. I've seen others do it, and today I was the one who did (along with my coworkers) and walk out. This should be straight forward basic "opening doors for business" stuff. Definitely no sense of a manager on site, any of the times I've gone in the last few months, and especially not today. Also, I'm all for freedom and happiness, but one of the people was wearing a Taco Joint shirt...which is a competitor in Dallas. And, honestly, really good. I wish I could have had a burrito today.

Today was the 3rd time we ordered delivery and something is missing. Today ordered a Taco Kit with flour tortillas. Guess what didn't make it to the house. I called and young lady answered and said they were really busy as I was explaining what I needed. REALLY. She said since it was delivered, (they put the order together), I needed to call the delivery service. Bad customer service. Never offered to send the tortillas or did I want to pick them up. Oh they will see me again and this will be the last time.

Very dirty restaurant even though and 1230pm it was empty. Portions on a bowl seamed very small in comparison to their competitors. Food was very unimpressive. I really want something better than chipotle because they have become so expensive but compared to Freebirds they have nothing to worry about.