Tim Hortons

Ive been to this Tim Horton's several times and while the coffee and food have always been sub par I still came back when I craved their breakfast sandwich. This time I got 4 of them for my girlfriend and I. 2 out of the 4 sandwiches had moldy english muffins. I've worked in food service for over 5 years. I know that there is no excuse for this, and they didn't even offer me a refund.

Ordered two Carmel drinks and two plain bagels with strawberry cream cheese. Wasn’t told a total or anything. Received my food and drinks and it was mocha, also my bagels had no cream cheese. Was told that’s exactly what I ordered and was given attitude. If you hate your job so much, and customer service is too much for you, get a new job. I shouldn’t have to be belittled because you messed up. Thanks 😊

Dining room closed due to covid. Had 3 people in drive thru for orders and they refused to let us each use a coupon. Kept saying 1 per car!!Seriously if we had gone inside not a problem. They need to lighten up and work with the situation. Top it off they threw my 6 pack of donuts into a paper sack! I asked for a box and she closed the window. Terrible customer service.

I will start by saying the staff are wonderful! They work harder than most people will give them credit for. I am only giving a 3 star due to the fact that the staff needs to be paid more so they can keep the good staff and hire more. I have not seen a location that does more business this this one, surely a bump in pay would help to bring in more staff. Other than that could not be happier with this spot for a quick family breakfast.

They got my entire order wrong. I asked for a vanilla dip donut They gave me a vanilla cream. I ordered a Original Iced Cap and They gave me a pumpkin spice one. Didn't know until I left that They messed my entire order up. They didn't have my correct receipt when I asked for it. Then said that's all they had was the receipt they originally gave me which that didn't have my correct stuff on it. She had no idea what she was doing. My boyfriend paid for it and we have no Idea what he was even charged. He used his card and then she tried giving me change back after I used a credit card. I notice the evening worker's don't have it together but the morning staff always gets my order correct. And to top it off I was in line for 25 mins. Several vehicles left as they were tired of waiting.

This place is absolute GARBAGE. Nobody there cares about customers. The app never works and nobody tries to help correct the errors. If you order online, I promise you your order will not be ready and they will say they never got it even though you will be charged for it. They will argue with you for 30 min before giving you your order. I asked if they could please place sprinkles on the chocolate iced donuts like the vanilla one. They said no because they would have to do that for everyone. I even offered to pay for them and they still refused. Customer service does not exist here. Stay away from this dump.