Jet's Pizza

Jet’s Pizza is always my go to for good pizza and I’ve been ordering from this location for years, however the service I received today was disappointing. I ordered pizza for delivery at 6:38pm and it wasn’t delivered until 7:48pm. I ordered my usual by text and my large veggie pizza was cold and prepared incorrectly. I checked the text I submitted and it was in fact submitted correctly but someone at Jet’s wrote it incorrectly on the ticket. The manager Isabelle said there was nothing she could do even after acknowledging that someone messed up my order. More like there was nothing she was willing to do, in other words she could care less about the money I spent and the fact that someone on her watch submitted my texted order to the pizza preparer incorrectly. She didn’t even address the cold pizza and stated that while the ticket was submitted with the wrong info I got what I paid for…????? My veggie pizza was ordered minus olives and tomatoes, as you can see based on the pics my pizza was full of tomatoes, it’s messy, and cold. 🙁 I paid $43 for pizza that I didn’t order and won’t eat…terribly disappointed in Jet’s Ford Rd. Location.

Honestly, very inconsistent. Very, very inconsistent. Sometimes it's great, but most of the time either the cheese is halfway gone bc they let the dough bubble up (trapped steam, just poke it with a fork b4 baking), the crust is almost always burnt, cheese burnt, toppings really inconsistent, the box edges closed into the pizza, etc. I'd let a lot slide without complaining, but after maybe 6 orders being messed up I finally called and said something. They replaced it, and it was still messed up. I called & they said there was nothing they could do. I let it go, then some months later decided to try them again, hoping it'd be different, but again, the pizza was burnt to heck, cheese half gone from bubbled up dough, box smashed edges, burnt BBQ sauce (bbq chicken pizza) so I called, and they were like "you called and complained last time you ordered" yeah, months prior, bc it was messed up. As it was again. They said they wouldn't fix it bc of that. Like, are you kidding me? So I called corporate. They said they'd speak to them, and that was about it. Months went by, and again, figured I'd give them another chance, hoping things would have changed, but when I called, they put the manager on the phone and they said they would not serve us bc I called corporate on them! How about you learn how to poke a few holes in your dough before baking it so it doesn't bubble up, learn how to NOT burn food, and close a box properly. Unbelievable.

I was charged a MANDATORY 10% gratuity on my TAKEOUT order in Dearborn because my order exceeded $60.00 as if my bill wasn't large enough. This was an insult (salt on a wound). I can get pizza 100 different places, this foolish decision has cost them mine and my families business. 4 customers. As a paying patron it's nice to have choices.