Starbucks

I came into the Starbucks this morning to grab a drink I’m so sorry I can’t remember her name because I had to sign in to Google but the whole staff here specifically this one lady and you will know who you are was amazing and absolutely blew me away at five in the morning I will definitely return thank you so much for the dedication and great customer service you were amazing have a awesome day thank you guys.

Sad to say this but I did an Uber eats order from here and I got a matcha, well when I was almost done with my venti drink I noticed something black on the side of my cup I thought it was just some matcha powder that wasn’t mixed in because that can sometimes happen but nope took a close look, stirred it, shook it and everything and it was still solid, turns out it was a bug and I saw 2 who knows if I drank some by accident.

I've been coming here since they opened a few years ago. Customer service seems to be going downhill with every visit. My breakfast is over $20. I don't spend my money to deal with an attitude. I'll soon find another location, hopefully that isn't out of my way, where drive thru employees know a bit about kindness.

I really wanted to try their new pineapple passionfruit refresher but they were sold out. I then ordered the mango dragonfruit but they were out of lemonade. I was upset but Carolina, the cashier, was the sweetest. She gave me a recommendation of a drink as well as a sandwich. She was very patient with me being indecisive. She’s the perfect example of customer service in my opinion!

Everything was going lovely. First time inside. At 9 15 young lady comes and starts to take out the trash in the lobby. Well she is banging the condiment bins and taking the trash bags and fluffing them so loudly. Very unprofessional. Giving signals to leave. It doesn't take all of that to take out trash. Mind you, the place closes at 10. Very rude and unprofessional but this is America. I can hear the young man in the back saying now don't go harass our customers...it caught my attention but I didn't know what I was in for..so her actions were premeditated. I hope she gets consequences for her unprofessional behavior. 6/24 at 9:15. I should report her to corporate. Emily is her name.