Panera Bread
500 Lakeland Plz, 30040 - Cumming
Recomendado por Sluurpy:
2025
2024
2021
#88 de 211 restaurantes en Cumming
Actualizado el
American
Cafe
Índice de Calidad Sluurpy
PROPRIETARY
Popularidad
100/100
Calidad
45/100
Completitud
67/100
Plato Verificado
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📷 Fotos (11+)
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Photo 1 / 11
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Reseñas de Google
521
reseñas de Google
Normally I love Panera’s salads, but this time it was far from edible. There is obviously a quality inspection issue. From my lunch today I found numerous amounts of rotted cabbage in my salad. Not entirely sure if it’s mold or not but it looks absolutely rotten. Not sure if it’s just this location or what but I definitely will not order from this location again.
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Is this a prank? I order a bagel toasted with cream cheese, after first giving me the wrong bagel, which is fine mistakes happen. I declined the offer to keep the bagel. She finally gives me the correct bagel and this is how it’s cut. how the hell am i supposed to split this? or even eat it? I would hope these people would learn customer service and how to do their job.
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The broccoli cheddar soup was good, but the bread was hard as a rock. The teens in the kitchen are messing around and making loud noises. When we ordered, the person at the front looked confused when we ordered and didn't look like that they tried. Haven't cleaned the tables and left food there. I think it's better to eat at a different place then here... stay safe!
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My boss ordered a salad through the drive-thru prior to heading into a meeting. When he was about 1/4 the way through the salad, he found multiple strands of tangled hair in the salad. Since, he had to go into his meeting, I took the salad back to the store to let them know what happened and to get a refund. The manager, Michael, could not have been much ruder. My boss was not handed a receipt with his purchase, so Michael said that the only thing he was willing to do was replace the salad. Who would want to risk eating another salad after they found a foreign object in one not 30 minutes earlier? He would not give me the phone number for the district manager, so I gave him my phone number and asked to be contacted. Never heard anything. Michael did not even know the store's phone number so that I could call them back to follow-up. He was so unprofessional, I couldn't believe that he was in charge of that shift. Panera should be ashamed!
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When I was looking through these reviews I thought there was no way my experience could be the same and that people just hate others near my age but no. Almost all the tables were dirty and the attitude I got from some of the teens was ridiculous. I was talked down to and got an eye roll for asking for a cup so I can get the drink for my order. Also, my salad had a lot of bad lettuce in it and could only eat maybe half. I do feel bad for who I believe is the manager because she is trying her best with a staff that’s mostly rude teens. She also was running around trying to give the best customer service possible.
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Just horrible. Waited 30 minutes in drive through just to be given cold food including cold bacon. Went in to receive a fresh order of bacon, just to wait another 10 minutes and counting. Horrible service regardless if staff is limited or not. They aren't even working with a purpose to serve the 8 cars in line. Moving extremely slow. I hate it here.
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It’s really a shame how these kids nowadays have no sense of working with the public. Customer service, yeah right! Correct order, you wish. Unfortunately, these bad experiences really make you think twice before craving a cup of soup and a half sandwich. The location is perfect, the menu desirable but the outcome of your order, just a shame.
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I like the convenient location but that’s about it. I ordered on Uber Eats but didn’t want to pay extra to have them bring it to me at work so I went to go pick it up. My app said the order was ready at but I got there and my order was not there. I asked them if they were getting it ready. Apparently they hadn’t even seen my order yet and were 20 orders behind. So I did wait a little while but I couldn’t wait forever; I had to get back to work. I never got my food but at least Uber Eats refunded me. Efficiency is not their strong suit and literally every time I go here a billion people seem to be waiting on their food. I understand food service is difficult and places are short staffed but there were plenty of staff there and no one seemed to be getting anything done.
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