Dunkin'

HAIR IN MY COFFEE, on mouth piece!!🤮 Marched right back in & demanded money back, no apologies, no personalities, they don't speak! No cares in the world from the millennials playing on their phones, never spoke a word nor showed any kind of customer service skills from when I first walked in to place order; just going thru the motions with hair hanging out of their hats & down not securely fastened, straight faces, acting like you're in their way. Reported it to Corporate & Seamus said they take these matters very seriously. Miguel, the district manager did call & we spoke more & he knew exactly who I was talking about & that he was not happy at all with some of the workers in general & was going to take care of things. If anyone notices changes of faces & no cell phone playing in front of customers & no hair in your stuff nor any rude service, well then house was cleaned 👍

Staff is always friendly and working hard. What they do have in stock always tastes great. The dining area is well maintained and the pricing is typical. HOWEVER, they quite often start running out of things about 5 pm. Take care of that Dunkin Donuts, and I'll give you a 5th star. Don't blame it on supply chains. You do business in the food capitol of the world.

We experienced the worst young lady at the window today. No smile, no words. Asked for a drink holder and she was not happy and it showed. Then asked for a pup cup and she stormed off and shoved it at me, she looked like she wanted to throw it at me. Then said you're suppose to pay for this!! Which I gladly would have done. (Although Starbucks doesn't charge) And she turned her back on me and walked away. No hellos, no thank yous, no smiles...unbelievably rude!