Sonic Drive-in

Would give them 0 if I could. Ordered on app prepaid and followed directions on website to pick up food. Called restaurant and was told get in drive thru line we're not bringing it out to you. Sat 30 minutes in drive in and barely moved.Gas is too expensive to waste with so much competition nearby. Read the reviews for this place then spend your $ elsewhere. Customer service is non existent at this location. Please spare me the standard corporate BS response about contacting the franchise owner who could care less. I'll do my part by never setting foot on this property ever again as well as telling as many as possible how horrible this location is. Can only assume they'll be out of business soon. People of Covington deserve more.

Ordered online, once got there it did not give me an option too check in. Pushed the red button at the stall waited there for at least 10 minutes no one ever acknowledged me so I drive through the drivethru and waited in the drive thru for about 40 more minutes. I told them that I was there for a pick up, they never asked my name until I got to the window and then had to wait for her to make my shakes and drinks. It has been a bad experience everytime going here for at least 6 months. This is my last bad experience here! Forgot to say my shark slushy had no sharks in it but that was the last thing I was worried about after being there an hour.

Isn't as good as it used to be. Quality and service has gone down, to many employees on phones instead of taking care of the customer. I shouldn't have to keep repeating my order or keep correcting it. Foods been overcooked lately also. When possible I try to go across town to the other location lately.

Avoid this location. I ordered on the Sonuc app, pulled into a stall and checked in. The stall display changed to my name and order status. After about 10 minutes the order status went away. I pushed the stall order button and was informed that they were drive-thru only. 20 more minutes in line, I get to the window to find out they have no idea about my order. I have to tell them exactly what it was, then someone points out it's been sitting on a counter for about 20 minutes at that point. Half an hour after arriving I pull away with what is charitably described as lukewarm food.

I was the only person in the drive thru. One other person parked. Ordered the number 12 entree only Buffalo style. I was asking if it came with a dipping sauce she said yes it has Buffalo. I’m like right but I still want to dip it in ranch do you have ranch? She sighs and says yes. Fast forward to my food.. my chicken poppers were burnt and had hardly a spat of sauce on them and just burnt….. I used the ranch and ate what I could but I won’t return. It was terrible service and food..