Krispy Kreme

If I could give this location negative stars I would. My husband pulled up and ordered a box of specialty donuts with 3 of them being creme filled chocolate glazed specifically. The attendant mentioned being out of the chocolate dip but stated he could do creme filled glazed instead. My husband accepted, got to the window and paid. When he got home we opened the box to find it filled with 12 regular glazed donuts. The "creme filling" on 3 of the donuts was literally 3 tiny stripes of white icing. Seriously? Not even close to what was ordered! Absolutely unacceptable service.

Do not go here!!!!. Pick any other Krispy Kreme or just go to Duck Donuts. I've been craving Krispy Kreme donuts lately. I also read that they started serving Ice Cream which was a bonus for me. I'm currently breastfeeding and needed the delicious calories. I contacted the Krispy Kreme in Chesapeake and asked if they served Milkshakes all day or if it was just at a certain time. The guy said that they serve Ice Cream all day...even in the morning. We drive over, and the server said they only serve Ice Cream in the afternoon. I quickly try to get over the betrayal and just order some donuts and coffee for me and hubby. I asked for two caramel mocha lattes. The server making it just pours it 1/3rd of the way with coffee and flavoring (no milk). Looks at the cup (1/3rd full) puts a lid on it and hands it to us. We heard them talk behind the window that they didn't put milk in it and served it anyways. They thought it was funny. Hubby parks the car and goes in to ask for two new drinks to be made. Even after all that, they still didn't fill it all the way. We just get frustrated and leave. I hate being ripped off. The lack of customer service is astonishing. Especially after driving 25 minutes away to go here. They either need to weed out the careless employees or train the heck out of everyone...both are needed actually.

Always yummy donuts. Managers are always helpful and friendly. One little girl that waited on us the last time looked really lost. Couldn't say anything when I asked why the bill was higher than it should be, she just shrugged her shoulders and stared at me like u was speaking another language. After about the THIRD time asking, the manager came over and fixed the issue!

Hey don't get me wrong. The kids that work there are as friendly as you would expect from younger people but they need some real guidance in that store. Because they were using the same rag for everything wiping the counters and the trays they put the donuts. And not using gloves just walking around with them on an touching everything. With all that is going on I just couldn't eat them. But 2 stars for friendliness.