Dunkin'

I had purchased a gift card earlier in the day and after leaving the store i noticed that it had a holiday symbol for a religious holiday that the gift card recipient does not celebrate. No worries, I went back and asked if the balance could be transferred to a different card without a religious holiday symbol. Unfortunately, they only had holiday themed cards at the time, which again, no worries, I’d be happy for one with a symbol for a holiday that the recipient does celebrate. The girl at the register asked one of her superiors if the transfer was possible and she was told that it was not possible. However, this girl at the register was extremely friendly, had fantastic customer service skills, and continued to try and find a way to transfer the balance. She had not been trained to do this on the register yet, and she was calm and nice and she ended up figuring it out on the fly. Throughout it all she was extremely cheerful and friendly. I wish I took her name so she could get credit for her great work, but she was working the register at this Green St. location at 10:40am and 11:00am on 10/12/2021

This Dunkin is on campus. I had never been there. Decided to go since college kids had left for the summer. It was not extremely busy. However, there seem to be a steady flow in and out and you were able to order on line. The gentleman at the counter was polite. Greeted the customer with a smile. His name can not spell and i will call him Addy. Made sure the customer was satisfied. The place was clean as well. I will return to this dunkin donuts. There was a another employee came in and was very friendly as well his name was Shabaz. Nice job gentleman 🙂

I love this Dunkin Donuts. I enjoy coming in here not only for the great prices and amazing coffee, but for the service. The workers always make me feel special and ask about my day. Despite being extremely busy, they are friendly, kind, and efficient. They manage to keep the line moving while still providing individualized, great service. In particular, Rizwana has improved my experience here for the past three years. Whenever I come in, she goes out of her way to make my coffee perfectly even though it is sort of a high maintenance order, and she always smiles. This is my favorite coffee place!

There are other places on Campus that have good hot chocolate, but I make it a point to come to this specific Dunkin Donuts because they have the nicest people working. Rizwana, along with Kamini and Surekha (I hope I wrote the names correctly) are always nice, hospitable, and caring. I am always impressed with their ability to work efficiently and get the orders to customers as quickly as possible, even when the line is to the door (which is most days when school is in session). If you want a friendly service, this is your Dunkin!

I don’t know why people complain so much about the staff here. They’re so nice and extremely quick on their feet even when the line is outside the door. I’m there almost everyday and I see how people don’t take their receipts after the cashier tells them to so they don’t know their number when it’s called and then they’re on their phones not paying attention and when they finally look up annoyed that they don’t have their drink, someone else who also didn’t take their receipt has already taken their drink or the staff has called out their order a few times, but they’re not paying attention. And then people start getting impatient and rude, I’ve even seen one guy try to snatch a drink out of a workers hand because his number had already been called but he wasn’t paying attention and he said “he didn’t have time for this” and tried to take someone else’s drink out of the hand of the staff member. Just being a customer in there from 1-6 is super overwhelming so I could only imagine what it’s like for the three staff members that are trying to do a million things at once and then dealing with the people giving them an attitude. So yeah if they aren’t super enthusiastic or engage in a long conversation with you when they take your order, it’s not personal, they just have all these people in a small space, not paying attention, giving them an attitude, and then a bunch of other people impatient in line. It doesn’t cost a thing to just be polite, take your receipt, and not have your nose in your phone while you’re waiting for your drink. Rizwana is always so sweet, if you just smile or even say hello or ask her how her day is, she’s super nice. I know people say she’s mean or has an attitude, but that isn’t true, she’s just another person stressed out with a bunch of snarky college students so I don’t blame her if she keeps her head down and just takes orders and does her job to make the line go faster because if she didn’t do that, people would still complain. The other two women are really sweet as well and extremely patient when people give them a hard time. Just be nice, it doesn’t take much to do that.