Starbucks

Ordered a shaken expresso and received that without the expresso. I took a drink maybe I'm over-reacting but it was only milk and the syrup they put in. normally it's darker in color but it was completely white. They remade it for me but once again no coffee in it. I was late for work so I didn't want to argue with them. Please work on training staff. The girl making the drink seemed new and I understand you're slammed but ordering a coffee and not getting coffee is just really upsetting.

Day two of Starbucks disappointment. Yesterday was hatch and Herndon. Today this location. I order two drinks via mobile order, a frap and shaken espresso. When picking up, I realize no straws are with my order so I have to wait to ask for straws to be told they can only give me a straw for the frap because they are running low. She brings me from what she told me, the last straw in the store. What are they gonna do for the rest of the day without straws?? And it is hard to not notice that I ordered a venti shaken espresso, (which is not actually shaken at all, never are which is why I ask for a straw to stir my non shaken, shaken espresso) is not even full. I order light ice, because I am paying for coffee not mostly ice. This is how full my venti coffee is when I pick it up. I’m sorry but that’s not acceptable considering the price of their coffees and I can’t get a full coffee in which I ordered and paid for. Based off my experiences lately, I think I’ll make my own coffee instead of paying for expensive coffee that I am not happy with.

Went here 3 times during May 2021...everytime I went here I had to wait at least 25-35 mins for 2 coffees. Each time they seemed very unorganized and did not take my order for over 5 mins even though I was the only person in line. Definitely nothing personal to these girls. EVERY SINGLE TIME I went here they messed up my order and did not make my coffee the way I asked after I told them "that's not what I ordered". 1 girl actually asked me if I was sure like I did something wrong wth lol...anyway I cannot recommend coming here the coffee does not taste good and definitely not worth your hard earned money. Do yourself a favor and make the coffee yourself at home.

Don’t know where to start. When I came in to pick up my mobile order it was two travelers. I was not greeted it took everyone a while and I asked for extra cups. I was told by a previous employee that the cups are free just ask for them so I stated I needed a few extra extra cups. The associate then turned around. Totally ignoring me. I put in my order 20 minutes before arriving there and when I got there they haven’t even brewed my coffee. It was an additional 20 minutes. Then when I received my order finally I asked for extra cups. The girl didn’t even wear gloves when she counted my cups that came with the order. But she stated it comes with the assigned number of cups. I asked if I can purchase it. She turned away asked a guy and then came slammed down 6 cups and then turned away. At any time I did not get a response for if I can purchase the cups. It was my dad funeral and that’s the reason why I came to purchase the coffee. It was on my way but I’ve experienced rudeness from this Starbucks before. Not my taste in customer service. If you plan a quick in and out. This is so not the place for good customer service or even quick service. Please avoid at all cost. Oh I didn’t add that when I was leaving out to my car with the travelers same associate was out delivering either a personal or a public drink smiling and greeting that customer with so much joy. It made me feel I was being discriminated against my race. Same with a man a Caucasian man coming into the store and they were greeting him with pleasant and joy. I didn’t do anything I placed a mobile order that stated it was ready but when it arrived they didn’t even brew the coffee. I order pike but then I seen the associate put in a random coffee to give me.

Considering when I walked in and saw about 20 or now drinks in line for online order pickup..I assumed it would take a while to get my coffee in a timely manner, boy was I wrong I got it quick and with a friendly smile that took the time to bring the coffee to my table, that's advice and beyond. Excellent customer service and excellent coffee. I would give it a 5 star but noticed a lack of upkeep and maintenance to interior the building is rather sub par. Way to many very noticable yet easy to fix cosmetic issues. Other then that great experience great coffee, just need a little caulking here and plastering there with a dab of paint and it's primo

Usually I do not post but I was treated so rudely in the drive thru. I mentioned that I noticed a 50 cent charge on my order and they said oh yeah that is new and it’s for the cinnamon powder on top. I said please let your customers know before charging them and the barista girl rolled her eyes and the other one behind her yelled well does she still want it or not. I was shocked and just payed and left. Very disappointed 😔